Senior Engineer - Product Design

Have you ever used the self-checkout in a Tesco or deposited coins at a Nat West/RBS branch? Played the slots at a Mekur Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites and 12 corporate offices and a national field service organization.

As part of our Hardware Engineering group, the Senior Engineer, Product Design leads the development of customer-centric product solutions by combining expertise in Industrial & Interaction Design, User Experience (UX) and User Interface (UI). This role applies design thinking, user research, and engineering judgment to create products that are intuitive, visually compelling, accessible, ergonomic, and aligned with customer needs while remaining technically robust and manufacturable.

Some examples of key initiatives you will be working on:

• Industrial design refresh and modernization of our Cummins Allison note-processing product family
• Define how the next generation of retail cash management products should look, feel and operate
• Development of a unified software platform that will support multiple product families across different market segments
• Cash-In-Transit automation initiatives

• Lead the development of customer-centric product solutions through the integration of Industrial Design, Interaction Design, UX/UI, and Mechanical Engineering principles.
• Define and drive industrial design vision, product form language, ergonomics, usability, accessibility, and design consistency across CPI's product portfolio.
• Shape end-to-end customer experiences across physical and digital touchpoints, including product workflows, visual communication, interface interactions, serviceability, and human-product interaction.
• Create and communicate product concepts, design strategies, and experience requirements using sketches, renderings, prototypes, CAD models, user journeys, and design specifications.
• Act as a technical authority and reviewer in Industrial, Interaction, and UX/UI Design disciplines, providing guidance during design reviews, planning activities, and retrospectives.
• Lead research and evaluation of new materials, technologies, interaction methods, manufacturing processes, and design approaches.
• Provide technical leadership for cross-functional product development initiatives, including coordination and mentorship of multidisciplinary teams across multiple sites to achieve product and business objectives.
• Mentor engineers and designers, supporting technical growth and promoting best practices in Industrial, Interaction and UX/UI design.
• Demonstrate expert proficiency in the Engineering Development Process (EDP) and apply human-centered design principles throughout all phases of product development.

You will bring extensive experience leading the development of customer-centric product solutions with well-demonstrated success in applying human-centered design methodologies to deliver intuitive, innovative, and manufacturable product experiences.

• Bachelor's degree in Industrial Design, Mechanical Engineering or a related field, or equivalent practical experience.
• High proficiency and efficiency in 3D product design…