Director of Services Engineering

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time North Sioux City, SD, US

Title: Director of Service Engineering

Reports to: VP of Engineering

Job Description :
The Sterling Director of S ervices Engineering will lead and develop a team of highly skilled delivery engineers dedicated to planning, implementing, and optimizing complex technical solutions for enterprise and U.S. federal government customers, including the Department of Defense (DoD), Intelligence Community (IC), and other global federal segments. This is a senior, visible role at Sterling that requires cross-functional collaboration to ensure the successful delivery of transformative IT services and infrastructure projects.

The Director of Services Engineering will attract, recruit, and retain engineers with diverse technical expertise and align them to key federal and enterprise customer segments. As the leader of this team, you will serve as the primary point of escalation, guiding engineers through complex engagements and ensuring high levels of customer satisfaction. You will develop and refine technical delivery strategies that articulate the value of Sterling’s offerings and sustain profitable, long-term customer relationships.

We seek a strategic, hands-on leader with deep experience in areas such as servers, storage, cloud, cybersecurity, AI/ML, and compute infrastructure—someone who can inspire engineers to perform at their best while driving continuous improvement and growth in Sterling’s federal and enterprise services portfolio.

Job Experience Requirements :
Must have Federal (Civilian or DoD) experience. The ideal candidate will possess a broad understanding of information technology services, including diverse product ecosystems, tools, and solutions. Deep, expert-level experience in infrastructure solutions from vendors such as Dell, Cisco, HPE, VMware, Microsoft, and Red Hat is essential. The Services Engineering Director must combine tactical delivery know-how with strategic visioning, understanding the nuances of technical solution delivery in a federal contracting environment.

Management Responsibilities:

• Sterling has ambitious growth goals, and we can achieve them only by winning together as a team. We expect our engineers to bring a winning mindset, celebrate successful outcomes, grow their influence, and increase their impact across the business.
• Develop, execute, and measure departmental strategies to successfully deliver complex, mission-critical services to federal customers.
• Translate organizational objectives into actionable service delivery plans that align with corporate-level strategies.
• Ensure engineering capabilities and resources are matched effectively to customer demand and project requirements.
• Maintain strong relationships with key customers and vendor stakeholders to ensure service excellence and profitable growth.
• Partner with internal resources to develop and execute programs that support the department’s strategy.
• Align departmental strategies with corporate-level priorities and growth objectives.
• Ensure technical strategies are practical, differentiated, and profitable for the company.

• Sterling’s selling motions are built on utilizing cross-functional teams to maximize success. Our engineers must work well with peers, vendors, and other segments within our business.
• Work with cross-functional departments to advance initiatives and advocate for customer needs.
• Work with the executive staff to present your strategies and articulate the success of your team.
• Participate in account planning and QBRs with sales and sales leadership.
• Balance customer advocacy with Sterling’s business priorities, and clearly communicate organizational goals to team members and customers.
• Forecast staffing needs, plan staffing levels, and maintain a talent pipeline to meet Sterling’s federal and enterprise service delivery goals.
• Work with HR staff to recruit, interview, select, hire, and…