Creative Supervisor

Summary:

As the Creative Supervisor you will lead and oversee a team of designers while also serving as the team’s senior creative contributor. This role requires not only strong leadership and organizational skills but also an expert level of hands-on design ability. You will bring a combination of advanced creative execution with the ability to guide, inspire, and elevate the work of the design team.

Being able to balance management and production responsibilities will drive high-quality, on-brand creative across multiple platforms and properties.

Essential Functions and Responsibilities:

• Design and produce marketing and brand materials for multiple casino-resort properties and taverns, ensuring all creative aligns with company and brand standards
• Lead and mentor a team of designers by providing creative direction, feedback, and support to enhance their design skills and maintain consistent quality
• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Manage daily design workflow, assigning projects, reviewing work, and helping the team meet deadlines and creative goals
• Collaborate closely with internal departments including Account Coordination, Production, and Property Marketing to ensure projects are delivered accurately and efficiently
• Act as a key hands-on designer, developing creative concepts and executing layouts, visuals, and digital assets for campaigns and brand initiatives
• Present creative ideas and updates confidently to peers and senior leaders, including the Sr. Director and COO, maintaining professionalism and clear communication
• Assist in maintaining brand guidelines and ensuring all creative materials are visually cohesive and on message
• Support the Sr. Director and Creative Services Manager in improving creative processes, team collaboration, and overall workflow efficiency
• Foster a positive, collaborative team culture, encouraging open communication and creative problem-solving
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• 4+ years creative design experience with at least 2 years in a supervisory capacity
• Demonstrated problem solving abilities with creative, out of the box solutions
• Experience analyzing processes and procedures and developing corrections and/or new SOPs to make area of review more efficient and effective
• Thorough understanding and applied skills within the advertising industry and marketing principles, including traditional media, emerging media, LED signage, photography, videography, social media, etc.
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standards.
• Highly skilled experience in Adobe Illustrator, Figma, Photoshop, or similar design platform required
• Experience working in project management system required (e.g., Workfront, Workamajig, or similar)
• Experience working within and administering asset management systems, internal servers, and other creative management systems
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with…