Senior Consultant Internal Communications

Company :
Highmark Health

This job partners and consults with colleagues, leaders, and departments across our organization to identify what information team members need to: understand our organization’s mission, vision, and Core Behaviors; learn where Highmark Health is headed, why, and how. Responsible for developing engaging, clear, and concise messages, and building and executing communications plans that consider all internal audiences. Use primarily digital communications tools to connect with our audience using a voice that’s uncomplicated, uplifting, trusted, and conversational.

Provide counsel to those you work with about the best communication practices and tactics that could reach the right audience outside of digital channels. Measure the impact of your communications using data analytics and use these insights to adapt your communications approaches as needed. Will be part of a matrixed team, regularly collaborating with a group, and be able to work independently.

• Serve as a communications consultant and partner with colleagues, leaders, and various departments to decide what needs to be communicated across our organization.
• Determine the most effective ways to reach internal audiences with these messages.
• Contribute to and manage small to medium projects within the assigned area.
• Develop and execute internal communications plans for special projects or corporate campaigns.
• These assignments are broad in scope and require depth of knowledge as well as creativity.
• Plan, research, write, edit, and deliver business and job-related information using digital communications tools (intranets, microsites, emails, key messages, talking points, etc.) to inform team members about our organization’s mission, vision, Core Behaviors, strategy, policies, initiatives, and events.
• Measure the success of your communications efforts using data from tools such as Google Analytics, SharePoint, and Poppulo, as well as through anecdotal feedback and other metrics that are available to you.
• Provide counsel to those you work with about the best communication practices and tactics to reach the right audience. This includes digital and non-digital channels and tactics.
• On an ongoing basis, meet with matrixed partners, ensure that messages support Highmark Health’s mission, vision, and strategy, and that internal messages align with external messages.
• Be available, when needed, to respond to internal crisis communication needs.
• Other duties as assigned or requested.

• Bachelor's degree in Marketing, Communications, Public Relations, or related field.
• Substitutions 6 years of relevant, progressive experience in the area of specialization
• Preferred None

• 5 years of Relevant progressive experience in marketing, communications, public relations, or related field.
• Preferred Experience working in health care/health insurance or a related field.
• Experience with editing and proofreading.
• Experience publishing to a SharePoint platform.
• Experience using and interpreting analytics using tools such as Google Analytics and building and analyzing surveys using tools such as Qualtrics.
• Understanding of desktop publishing (Photoshop, Illustrator) and Microsoft products (including Teams, SharePoint publishing, Excel).

• Required None
• Preferred None

• Exceptional oral and written communication abilities.
• Significant expertise in their specific discipline(s).
• Knowledge of traditional and digital communications best practices, excellent communication, multitasking, organizational, research/interviewing, writing, grammar, and interpersonal skills.
• Strong influence management skills preferred with focus on building strong internal client relationships.
• Possesses…