Resident Relations Manager

Continental Properties is looking for an enthusiastic and customer-centric Resident Relations Manager to join our team at our beautiful Springs at South Elgin residential apartment community in South Elgin, IL.

• Full-Time
• Pay: $22.00- $27.00
• Additional earning potential through position-specific performance incentives

• Deliver an exceptional customer experience by bringing a courteous, professional attitude to every interaction while ensuring our community always looks its best by inspecting and preparing tour-ready units and maintaining a clean, inviting model and tour path daily

• Drive leasing success from first contact to move-in. Responding to inquiries, conducting tours, following up with prospects, and coordinating seamless move-ins while leveraging creative marketing, advertising, resident events, and technology to achieve revenue and occupancy goals

• Ensure a best-in-class resident experience by managing prospect and resident follow-ups, conducting move-in and move-out inspections, and leading execution on lease renewals, evictions and occupancy tracking. All while maintaining full compliance with Fair Housing, Tax Compliance, and all applicable regulations

• Manage the financial pulse of the property from rent collection and payment processing to monthly financials and delinquency management while building genuine relationships with residents, addressing their needs, and ensuring they are excited to renew

• Brings 2+ years of apartment leasing experience with a solid foundation in resident relations and property financials including rent collection, payment processing, and account management
• Can work a flexible schedule —including weekends, evenings, and holidays—because great service doesn't clock out at 5
• Comfortable balancing desk work with being on your feet— touring the community (for a period of up to 8 hours), climbing stairs, cleaning units, and using standard office tools like computers and phones throughout the day

• Career Growth:
  You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
• Mental Health & Wellness:
  Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
• Balance:
  We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months.
• Community & Connection:
  Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
• Culture of Belonging:
  The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
• On-Site Living:
  Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments.
• Performance Incentives:
  
  Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us!
• Industry-Leading Benefits:
  Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support:
  Support your growing family with 6-weeks paid parental leave and with…