Accounts Receivable​/Chargeback Specialist

At AG, we are committed to delivering exceptional quality, with every stitch rooted in our passion for denim.

AG Jeans is seeking a detail-oriented and proactive Accounts Receivable/Chargeback Specialist to join our team. This role is responsible for processing chargebacks, resolving customer issues, supporting collections, and maintaining accurate A/R documentation. The ideal candidate is organized, analytical, and able to communicate effectively with customers, the Factor, and internal teams.

This role is full-time in-office.

• Contacts customer by telephone or e-mail and confers to determine reason for overdue payment, reviews terms of sales, service or credit contract with customer
• Process chargebacks for all accounts
• Research and dispute chargebacks, when applicable, including gathering documentations (invoices, POD’s purchase orders, shipping documents) to determine validity and or support reversal
• Initiate verbal and written communications with customers, Factor and other external partners to resolve issues
• Works from aging report to reduce past due balances
• Reviews collection reports to ascertain status of collections and balances outstanding
• Review status of delinquent accounts and initiates collection action by contacting each account according to due date
• Communicates credit risks or bad debt information to manager immediately upon discovery
• Ensure unapplied credits are identified on a timely basis and cleared against outstanding receivable balances as deemed appropriate by customers
• Participates in Account Past Due Meetings and reports status of all delinquent accounts assigned

• 3-5 years high volume corporate Collections experience
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Must be organized and able to multitask and still maintain productivity
• Must be able to follow the documented Collection Process with minimal supervision
• Ability to manage time efficiently
• Ability to be assertive yet professional
• Familiarity with clerical practices, office procedures and automated equipment.
• Ability to establish and maintain effective working relationships with co-workers, employees, and officials in other departments
• Maintain a professional attitude in all matters
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility
• Motivated to continuous self-development and training