Franchise Onboarding Specialist

Franchise Onboarding Specialist

Job type:
Full Time
· Department:
French Florist
· Work type:
Remote
· USD 75, / year

Missouri, United States;
Arizona, United States;
California, United States;
Portland, Oregon, United States

• Fully Remote (Preferred candidate located in Southern California)

• Travel
  :
  Approximately 6–12 times per year, or as business needs require, including Discovery Days, on-site training, grand openings, annual conferences, leadership meetings, and other company events.

French Florist is a floral boutique reimagining what it means to give and receive flowers. Our handcrafted arrangements are intentionally designed by expert floral designers using only the highest-quality blooms sourced from the best farms around the world. Whether for celebration, connection, or simply delight, our flowers do more than decorate—they elevate and transform moments.

With thriving corporate boutiques in Los Angeles and a rapidly expanding franchise network nationwide, French Florist is on a mission to create a more loving and compassionate world through flowers. As purveyors of beauty and connection, we don’t just deliver arrangements—we deliver emotion, meaning, and magic.

The Franchise Onboarding Specialist is responsible for managing the entire onboarding experience from Franchise Agreement signing handoff through grand opening. Serving as the primary project manager and trusted advisor for new franchise owners, this role ensures each franchise location progresses through the pre-opening process on schedule while providing an exceptional onboarding experience that builds confidence, accountability, and long-term success.

This role partners closely with Franchise Development, Marketing, Real Estate, Design, Construction, Training, Supply Chain, Finance, Technology, Compliance, and Executive Leadership to ensure every franchise owner receives consistent, high-touch support throughout their development journey. The individual will build and maintain scalable onboarding systems, documentation, reporting, and communication processes that support French Florist's continued franchise growth. This role begins as an individual contributor and is expected to continuously improve the onboarding experience while helping establish best-in-class franchise development systems for a rapidly expanding national franchise network.

• Serve as the primary point of contact for franchise owners from Franchise Agreement signing through opening day, and the initial post opening period.

• Lead franchise kickoff meetings and establish onboarding expectations, timelines, and milestones.

• Conduct recurring weekly onboarding meetings with franchise owners to review project progress, remove roadblocks, and maintain momentum.

• Develop, manage, and maintain detailed pre-opening project timelines for multiple franchise locations simultaneously.

• Monitor project milestones, identify risks, proactively address delays, and implement recovery plans when necessary.

• Escalate critical issues to leadership while coordinating cross-functional solutions.

• Build trusted relationships through proactive communication, coaching, accountability, and exceptional customer service.

• Own the execution of all operational onboarding activities required for successful store openings.

• Collaborate with Franchise Development, Marketing, Real Estate, Design, Construction, Supply Chain, Finance, Training, Technology, and Executive Leadership throughout the development process.

• Coordinate vendor introductions and assist franchise owners with operational account setup.

• Support implementation of technology platforms, operational systems, POS, software logins, and required business tools.

• Ensure franchise owners understand operational requirements, deadlines, and expectations throughout each development phase.

• Facilitate communication between internal departments and franchise owners to maintain alignment and project continuity.

• Partner with the Learning & Development team to coordinate…