Police Dispatcher

THIS RECRUITMENT WILL CLOSE ON 5:00 P.M. THURSDAY, SEPTEMBER 24, 2026

THIS IS A FULL-TIME POSITION AND WILL BE REQUIRED TO WORK A VARIETY OF HOURS INCLUDING DAYS, NIGHTS, WEEKENDS, AND HOLIDAYS.

Under general supervision, operates multiple communication systems to receive emergency and routine calls requesting police or fire services; provides information to the public; dispatches safety personnel and equipment; maintains records of activities related to service requests; performs related duties as required.

This classification is a non-sworn member of the Police Department characterized by responsibility for communications and dispatching duties related to safety emergencies.

Works under the general supervision of a Police Lieutenant.

Does not exercise supervisory responsibility.

Essential functions may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; and reasonable accommodations will be made as required.

Receives, screens and directs telephone calls, messages and complaints; secures and records information as to exact location and circumstances of emergency and non-emergency calls.

Determines priority of calls; provides assistance, information and directions to non-emergency callers.

Uses voice radio to dispatch personnel and necessary equipment in accordance with established procedures to scenes of fire, police incidents, accidents, rescue operations and other emergencies; monitors resources in the field to determine location and incident status; maintains radio contact with officers on assignment and maintains status of activity with the computer aided dispatch (CAD) system; keeps supervising police personnel informed of situation and dispatches additional officers and equipment as instructed and appropriate.

Relays information, via multiple communications systems between citizens, City personnel and other related agency personnel.

Assists personnel in the field with information relating to subjects (e.g., criminal and driving records, warrants, etc.); vehicles (e.g., wants and warrants); and property (e.g., guns) in order for field personnel to determine the appropriate action to be taken.

Provides the public with basic instruction to safeguard persons in hazardous conditions and emergencies prior to the arrival of emergency personnel.

Prepares reports, correspondence and related documents; maintains logs and records of all calls and related files.

Monitors and responds to multiple systems including computer aided dispatch software (CAD), facility surveillance systems, alarms, radio console, scanner and related electronic systems and devices.

As needed, serves as matron for female prisoners for such activities as removing handcuffs, taking property, performing pat downs and strip searches, escorting, conducting jail checks, feeding meals and witnessing procedures.

May train and evaluate new dispatchers and police officers in dispatch procedures.

On occasion, testifies in court related to records or as a procedural witness.

Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary. A typical way of obtaining the knowledge and abilities would be graduation from high school or equivalent. Must obtain and maintain a valid Public Safety Dispatcher POST certification within one (1) year of hire. This classification requires a one (1) year probationary period.

Knowledge of: police terminology and police office procedures; basic radio and telephone…