Infrastructure Systems Manager - US Onsite

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The North America Command Center Software Deployment, Managed & Support Services and Success organization team supports public safety agencies worldwide. Our mission is to provide cutting‑edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. Join our collaborative team to administer a wide range of public safety software products, making a direct impact on community safety.

This role will be responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities, and for looking for and growing MSI’s role in providing additional services for this customer.

The Infrastructure Systems Manager responsibilities include but are not limited to:

• Manage and lead day‑to‑day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer.
• Manage and lead our relationship with the local service partner.
• Manage and lead our relationship with the customer.
• Ensure that customer satisfaction goals are met both internally and with the customer.
• Procure and coordinate any internal resources that may be needed.
• Ensure compliance with response/restoration time commitments.
• Remotely diagnose system failure and facilitate call management as applicable.
• Manage Emergency Service efforts and escalation procedures.
• Maintain accurate records and service history statistics.
• Review service information and quality reports generated by system service database.
• Monitor and report system availability metrics to the customer on a monthly basis.
• Communicate user issues as they occur.
• Coordinate ongoing continuous improvement efforts for the system.
• Coordinate efforts to develop new metrics for measurements.
• Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSO.
• Prepare briefings for Customers, Service Partner or Motorola Management as required.

• Bachelor’s degree in IT, Technology, Computer Science, Networking, Engineering, or System Maintenance.
• 3+ years of experience in Computer Science, Networking, Engineering, System Maintenance (public safety system experience preferred).
• 3+ years of public safety applications experience involving CAD/RMS/Mobile and other emergency 911 center equipment (greatly preferred).
• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred.
• Experience creating positive working relationships with customers and application end users.
• Ability to function effectively in a fast‑paced, demanding environment that regularly requires the ability to multitask.
• Excellent verbal and written communication skills.
• Comfortable working both alone and in a team environment.
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills).
• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM).
• Experience with Public Safety Applications including CAD, Mobile and RMS.
• Ability to troubleshoot application system issues including hardware, network and third‑party components.

Target Base Salary Range: $90,000 - $100,000 USD (actual offer will depend on individual experience and qualifications). We provide the following benefits:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Under 10% travel.

Experienced, Referral, Payment Plan Yes.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.