Junior IT Support Specialst

The Junior IT Support Specialist is an entry‑level position responsible for providing Help Desk support to end users, including desktop/laptop computers, mobile devices, printers, and software. This role utilizes defined procedures and works under close supervision.

• Provide end‑user support and problem resolution, including AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
• Utilize the trouble‑ticketing system to document work and facilitate communication with the clients.
• Adapt to the demands of Rosendin users, including field personnel, office employees and all levels of management up to the senior level.
• Cover the Help Desk phone queue when needed.
• Escalate higher‑level issues/tickets to IT Support Specialist1,2, or Lead; support Image laptops and desktops via SCCM and Intune; set up mobile iOS devices.
• Maintain stockroom inventory; order equipment and peripherals as needed; prepare shipments using UPS online system.
• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position; other duties may be assigned based on the position’s role within the business unit.

• Excellent written and verbal communication skills.
• Excellent customer skills, including maintaining focus on the customer issues in a fast‑paced environment with the ability to empathize with and prioritize customer needs.
• Ability to perform in a dynamic and fast‑paced team environment.
• Maintain technical competencies by staying current in new technologies.
• Ability to troubleshoot issues over the phone, utilizing remote assistance tools, and in person.
• Knowledge of Microsoft Windows and Microsoft
  365 Office Suite.
• Must be a team player with strong communication and customer service skills, with the ability to stay on task when working independently.
• Must be able to organize and manage multiple tasks in a fast‑paced environment.
• Knowledge and/or practical experience of the following technologies is preferred:
  Networking, Active Directory, Microsoft
  365, Mobile Device Management, Cloud Storage, Remote Software, Conference Room AV, CiscoVOIP, and Video Conferencing software.
• Knowledge of an enterprise ticketing system is preferred.
• Demonstrated ability to use discretion and sensitivity when handling confidential information.
• Must be a self‑starter, proactive, and able to interface with end users, prioritize issues, and manage user expectations.
• Knowledge of documenting processes and procedures.
• Ability to adapt to changing requirements with a positive attitude.
• Ability to interact effectively and professionally with all levels of employees, both management and staff, vendors, clients, and others.
• Knowledge of iOS devices is a plus.

• One or more years of IT experience, including knowledge of current technology applications, hardware and software.
• Experience handling multiple projects and shifting priorities.
• Ability to handle sensitive matters and maintain confidentiality.
• Ability to organize and prioritize work.
• Preferred:
  An Associate’s degree in Information Technology, Computer/Information Science, or equivalent years of experience.

Up to 10% (mostly regional jobsites).

General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning. Noise level is usually low to medium; it can be loud on the jobsite. Occasional lifting of up to 30lbs. We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.

• ESOP – Employee Stock Ownership
• 401K
• Annual bonus program based upon performance, profitability, and achievement
• 17
  
  PTO days per year plus 10 paid holidays
• Medical, Dental, Vision Insurance
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre‑tax Flexible Spending Plans (Health and Dependent Care)
• Charitable Giving Match with our Rosendin Foundation

$25.75–$34.00 Hourly

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over
40) or any other categories protected by applicable federal, state, or local law.