Technical Services Manager - Police

Technical Services Manager

Under general direction, administers police department computer network; designs, implements and supports information systems; is the security administrator and is responsible for performing expert level systems/network analysis, business process analysis, needs assessment and design of information technology solutions related to public safety. Coordinates activities between the police department and the city's Computer Information Systems Department and outside vendors to ensure the integration of technology systems.

Provides expertise in the planning, development, and control of data systems and workplace automation. Manages law enforcement technology grants; conducts technology research, purchases, deploys and configures new hardware and software; assists in budget development and monitoring; provides user training and support; perform related duties as assigned.

Works under the general supervision of a Police Lieutenant. Exercises direct supervision over subordinate staff in execution of assigned duties.

Essential functions may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; and reasonable accommodations will be made as required. Essential duties and responsibilities may include, but are not limited to, the following:

Performs systems administration functions for the police department's servers, including administering system-level security procedures; establishes and maintains user accounts, assigns law enforcement file permissions and establishes password and account policies. Installs upgrades, configures, tests, maintains, monitors and supports operating systems software; troubleshoots and resolves system hardware, software, and communications problems; performs configurations and adjustments to enhance database file capacity; performs automated and manual backup and restore processes.

Assesses, maintains and monitors repair of law enforcement- related technology items including, but not limited, to Mobile Digital Computers (MDC) in police vehicles, portable walkies, police unit radios, portable audio/video digital recorders, Automated License Plate Recognition, and cameras. Manages any other law enforcement systems including, but not limited to, surveillance and facility cameras, access control and audio/digital systems. Maintains, issues, and troubleshoots department wireless equipment.

Performs network administration functions for the police department's CAD/RMS System including maintenance of network software functionality and installation, upgrade, configuration, integration, and troubleshooting of software and devices; fine tunes hardware and software to optimize network performance and functionality;
Serves as the agency's 911 PSAP Manager and contact; maintains and coordinates all systems in the dispatch center (911, radio, CAD). Provides informed analysis of: usage, performance, service levels, compliance, and audit reporting utilizing required tools and technologies. Evaluates requests for hardware, software and new technology; researches and recommends solutions to technology needs compatible with the City's technology architecture and infrastructure and resource constraints;

budgets, expends and monitors technology related costs; drafts requests for proposals for hardware or software; solicits quotes and recommends products and vendors; processes purchase requests. Manages support contracts and licensing for all law enforcement applications; applies for and manages law enforcement technology grants. Oversees business continuity operations and planning. Prepares reports and maintain records and files. Perform related duties as assigned.

Training and Experience Bachelor's Degree in Information Technology, Computer Science or related field and three (3) to five (5) years of progressively responsible, professional Information Technology experience preferably in a law enforcement or local government environment. License Requirement Possession of a valid California Class C Driver's License, proof of insurance and a satisfactory driving record is required at time of appointment and throughout employment in this position.

Knowledge, Skills, and Abilities Knowledge of: the principles and practices of compiling, analyzing and evaluating data; governmental structure/organization of the City of South Gate; governmental function and interrelations of the Police Department; personnel/management rules and procedures of the City of South Gate, including but not limited to affirmative action and equal employment opportunity Ability to: communicate complex technological instructions to various user levels;

learn emergency preparedness planning principles and procedures; coordinate the work of others; compile, analyze and evaluate data; effectively communicate both orally and in writing;…