Information Technology Technician

THIS RECRUITMENT WILL CLOSE

AT 5:00 P.M. ON THURSDAY, SEPTEMBER 24, 2026, OR

ONCE WE RECEIVE THE FIRST 80 APPLICATIONS,

WHICHEVER OCCURS FIRST

Under direct supervision, performs entry-level technical work in support of the City’s information technology environment, including help desk and end-user support, hardware and software installation and configuration, basic network and telecommunications support, audiovisual setup, asset management, and routine cybersecurity tasks; travels by vehicle to City facilities to perform on‑site work; continually learns and applies new technologies as the City’s environment evolves;

and performs related duties as required.

Works under the direct supervision of the Information Systems Administrator.

Does not supervise. May provide informal guidance to other staff on routine end-user procedures.

Essential functions may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions, duties, technologies, or work locations associated with this class. Employees may be assigned duties not listed below, including duties involving technologies adopted after the date of this specification. Reasonable accommodations will be made as required. Essential duties and responsibilities may include, but are not limited to, the following:

Serves as a primary point of contact for help desk requests received through any channel used by the City; logs, prioritizes, and tracks tickets to resolution; diagnoses and resolves common hardware, software, account, connectivity, printing, and peripheral issues for end-user devices; escalates issues that exceed the scope of the position; communicates clearly with non-technical users; and documents resolutions and standard procedures.

Installs, images, configures, deploys, retires, and physically relocates end-user computing equipment and peripherals; provides first-tier support for the Microsoft 365 suite and other standard City applications; applies operating system patches, software updates, and approved configuration changes; and assists with mobile device and endpoint management.

Performs routine identity and access management tasks across the City’s directory and identity platforms, such as Active Directory and Microsoft Entra , including creating and disabling accounts, resetting passwords, managing group membership, and assigning licenses, in accordance with established procedures.

Performs basic network and telecommunications support, including installing, terminating, testing, labeling, and documenting structured cabling; mounting and replacing wireless access points, switches, routers, firewalls, and rack‑mounted equipment under direction of higher‑level staff, including in locations that require ladders or lifts; troubleshooting wired and wireless connectivity issues; and supporting the City’s telephone, voicemail, and unified communications systems.

Sets up, operates, and breaks down audiovisual and conferencing equipment for staff meetings, training, City Council meetings, public hearings, and other City events; provides on‑site support before and during meetings to resolve issues quickly.

Follows the City’s information security policies in all work; assists with the support of security controls such as multifactor authentication, endpoint protection, and patch management; recognizes and reports suspected phishing, malware, and other security incidents; and supports user awareness efforts.

Maintains accurate inventory of City-owned hardware, peripherals, software licenses, and consumables; maintains current documentation of installations, configurations, and standard operating procedures; and keeps the CIS work area, network…