Assistant Manager, Operations

Position Overview

The Assistant Manager, Operations at Maersk Logistics & Services USA, Inc. supports daily operational activities to ensure efficient delivery, customer satisfaction, and team performance.

• Develop and maintain relations with vendors, stores, and independent contractors.
• Ensure follow‑up on shipping discrepancies, damaged goods, and in‑home damage claims.
• Dispatch trucks using GPS technology.
• Oversee in‑home delivery for customers.
• Maintain monthly operating reports that include statistics and customer service scores.
• Oversee Customer Service Representatives and Routers.
• Supervise hourly on‑site staff handling day‑to‑day operations in data entry, customer service, order processing, and delivery.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Train employees; plan, assign, and direct work; reward and provide direction; address complaints and resolve problems.

4:30PM to 3:30AM Monday‑Thursday or Tuesday‑Friday.

• Bachelor’s degree (preferred).
• 5+ years of experience in logistics, supply chain, or a related field.
• Experience in a supervisory role, including performance reviews of direct reports.
• Excellent problem‑solving, time‑management, and customer‑service skills.
• Experience working in a manufacturing environment.
• Knowledge of technology adaptability and interpersonal skills.

• Flexible work schedule.
• Self‑motivated with little supervision.
• Excellent attendance record.
• Positive attitude and ability to work with others.
• Good communication skills.
• Friendly and approachable personality.

• Medical, Dental, Vision.
• 401(k) with company match.
• Employee Assistance Program.
• Paid time off.
• Flexible work schedules (when possible).

Pay range: $65,000.00 – $70,000.00 (anticipated starting salary).

Maersk is an equal‑opportunity employer that welcomes applications from individuals regardless of race, color, gender, age, religion, disability, or any other characteristic protected by law. The company will consider qualified applicants with criminal histories in a manner consistent with all legal requirements and will support needed accommodations during the application and hiring process.