Operations Supervisor - Los Angeles

Absolute International Security is a leading provider of professional security guard services in the Southern California region. We are dedicated to providing exceptional service to our local businesses and clients through a focus on integrity, vigilance, professionalism, and reliability.

Job Title: Operations Supervisor

Pay Rate: $22.00 - $26.00

Location: Irwindale, California

FLSA Status: Full-Time, Non-Exempt

Schedule: Monday
- Friday:
Day Shift (07:00 - 16:00);
Friday
- Tuesday:
Grave Shift (21:00 - 06:00)

Absolute International Security is seeking highly professional Operations Supervisors responsible for maintaining a safe and secure environment for clients, employees, visitors, and property. This position serves as a key operational leader responsible for overseeing field operations, supporting client relationships, developing personnel, and ensuring the consistent delivery of exceptional security services across multiple accounts.

• Oversee daily security operations across multiple client locations
• Conduct site inspections, quality assurance audits, and operational assessments
• Ensure compliance with post orders, company policies, client requirements, and regulatory standards
• Respond to operational issues, emergencies, staffing shortages, and client concerns
• Monitor security personnel performance and implement corrective actions when necessary
• Maintain operational readiness and ensure proper deployment of personnel

• Lead, mentor, coach, and develop supervisors and security officers
• Assist with recruiting, onboarding, training, and employee retention initiatives
• Conduct performance evaluations and provide constructive feedback
• Promote accountability, professionalism, teamwork, and a culture of excellence
• Identify future leaders and support career development opportunities

• Build and maintain strong professional relationships with clients
• Serve as a point of contact for operational concerns and service requests
• Ensure client expectations are consistently met or exceeded
• Conduct client follow-ups and site visits to maintain service quality
• Assist in resolving complaints and implementing service improvements

• Prepare incident reports, operational summaries, and performance documentation
• Review Daily Activity Reports (DARs) and ensure accuracy and completeness
• Assist management with scheduling, staffing coordination, and workforce planning
• Track operational trends and provide recommendations for continuous improvement
• Communicate critical updates and field intelligence to executive management

• Act as a visible deterrent to prevent rule violations, unsafe behavior, or criminal activity
• Perform thorough routine patrols of the assigned area
• Monitor entrance and departure of employees, visitors, and vehicles
• Control access points and maintain visitor/vendor logs
• Observe and report suspicious activities, safety hazards, maintenance concerns, or policy violations
• Prepare clear and accurate incident reports, daily activity logs, and other required documentation
• Communicate effectively over radio, phone, or in person with supervisors, dispatchers, and clients
• Respond promptly to alarms, incidents, emergencies, and disturbances
• Assist in evacuations and emergency procedures as required
• Coordinate with law enforcement and emergency responders as needed
• Maintain a clean, neat, and professional appearance at all times
• Maintain authorized less-than-lethal equipment in compliance with company standards
• Provide outstanding customer service while maintaining a safe and secure environment for all
• Ability to drive a company patrol vehicle in a safe and defensive manner for driving positions
• Follow post orders, site protocols, and all relevant company procedures

• Must be at least 26 years old for driving positions
• Minimum 5 years of security supervisory, field operations, law enforcement, military, or leadership experience
• Ability to pass a background check, drug screening, and additional client requirements
• Ability to pass MVR driving requirements for driving positions
• Strong leadership, organizational, and problem-solving abilities
• Excellent verbal communication, customer service, and interpersonal skills
• Ability to write clear and accurate reports
• Proficiency with report writing, scheduling software, Microsoft Office, and basic computer applications
• Ability to stand and walk for extended periods and perform physical tasks as required
• Comfortable working outdoors, including during varied weather conditions
• Must have reliable transportation
• Must be dependable, committed to ethical conduct, and act with integrity
• Must be able to work independently and make sound decisions under pressure
• Must maintain a clean, professional appearance and adhere to company grooming and uniform standards

• Valid Government
• Valid Driver's License
• CPR/First…