CRM Solutions Architect

Job no: R-

Position Title:

CRM Solutions Architect

Faculty or Staff:
Staff

Full Time or Part Time:
Full time

In-Person, Hybrid, or Remote:
Hybrid

Minimum Starting Rate of Pay: $

Rate of pay commensurate with experience

Start Date:

11/02/2026

Reporting to the Director of College Relations Data Services, theCRM Solutions Architect will play a key role in enhancing theconstituent experience, for alums, donors, and staff, among others.

Following a Salesforce go-live in April 2026, the project team isfocused on the next phase of implementation, including datastabilization, process refinement, reporting, and useradoption.

The successful CRM Solutions Architect will provide strategic and technical leadership through the continued development of ascalable technology environment, leveraging the power and flexibility of the Salesforce ecosystem (including managed packageCRM Kindsight ascend ) and knowledge of the institution’sbusiness strategy, to develop and implement solutions that support the Division of College Relations in meeting its fundraising and engagement objectives, furthering the College’s mission.

• Partner with business units to gather requirements, analyzeprocesses, and design effective, scalable solutions.
• Translate business goals into technical specifications and determine when to use Salesforce configuration, Apex/custom development, or third-party applications.
• Develop process maps, user stories, testing strategies, and acceptance criteria.
• Design and implement Salesforce Flows and other automations to improve efficiency, data quality, and approvals.
• Oversee data quality, imports, mapping, analysis, and ongoing maintenance.
• Manage Salesforce/ascend users, licenses, permissions, and security in partnership with LITS.

• Serve as a technical advisor to leadership and project teams,promoting Salesforce best practices, scalability, sustainability,and technical debt management.
• Develop custom objects and metadata and co-design Apex and Lightning Web Component (LWC) solutions with LITS.
• Lead architecture and code reviews and assess technical risks.
• Serve as technical lead for Kindsight Connect (alum portal),including architecture, configuration, and managed packagegovernance.
• Manage ascend integrations with Kindsight Connect, Blackthorn,Give Campus, and enterprise systems such as Workday and Slate.
• Coordinate system and application upgrades with LITS and College Relations Data Services.

• Lead end-user onboarding and training to build Salesforceexpertise and self-sufficiency.
• Promote best practices for system configuration, reporting,data views, and end-user processes.

• Supervise one technology and data professional responsible for documentation, training, and selected CRM administrationfunctions.

• Strong experience administering Salesforce managed packages,including configuration, upgrades, and ongoing support
• Extensive experience utilizing Salesforce declarative solutions required
  
  Experience in gathering business requirements, requirements analysis, business analysis, and systems development life-cycle
• Strong understanding of advancement business use cases
• Ability to collaborate and influence project stakeholders and developers, and work in or lead cross-functional teams; ability tobuild relationships with people in various levels and areas of the organization (e.g. LITS colleagues, fundraisers, senior leadership)

• Bachelor’s degree or equivalent work experience in a related field
• 7 years experience working in Salesforce architecture and implementation
• Salesforce Platform Administrator Certification required

• Understanding of Apex programming language and Lightning Web Components (LWC) strongly preferred
• Experience with Kindsight products, Blackthorn, and Give Campusapplications preferred
• Experience with Agile methodology preferred
• Salesforce Platform Administrator II and Salesforce Platform App Builder Certifications preferred

Hiring Range: $103,517-$121,866

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow allof its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Officeof Human Resources as the office responsible for ensuring thatbackground checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process andFive College Office of Compliance and Risk Management as the officeresponsible for facilitating background checks as articulated inthis policy.