Medical Assistant, South Hadley, MA

Job Description

Under the direct supervision of the Practice Manager and/or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children’s patients and families.

• Supports the patient check‑in and check‑out processes.
• Scheduling and coordinating all patient appointments.
• Answering and directing calls.
• Process pre‑authorizations and pre‑certifications.
• Prepare and file medical records.
• Provides cross coverage for other administrative roles.
• Maintains clinical files according to organization/department protocol.
• Processes patient‑related correspondence.
• Maintains confidentiality of patient information.

• Ensures efficient patient flow.
• Prepares treatment rooms and equipment for patient examinations.
• Provides appropriate procedural support following department specific guidelines.
• Performs initial intake of patient, including interviews patients and families to obtain chief complaint/reason for visit, vital signs, and allergy information; accurately records and/or updates relevant patient information.
• Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
• Obtains specimens, accurately performs and records patient POC testing per policy.
• Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow‑up.
• Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance to policy.
• Provides cross coverage for other appropriate clinical roles.

• Provide support as needed for departmental medical record audits.
• Cleans and stocks patient care rooms between patients.
• Maintains appropriate inventories of all medical supplies.
• Stocks and maintains all patient‑related forms and educational materials.
• Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility breakdown or damage.

• Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines.
• Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records.

• Performs other duties as may be assigned to promote the health, safety and comfort of CT Children’s patients and families.
• Ability to travel to satellite locations may be required.
• Demonstrates knowledge of the age‑related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.
• Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies.
• Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice.
• Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children’s standards.
• Basic understanding of CT Children’s policies and procedures. Understanding of the organization’s environment of care.

• Required:
  
  High School Diploma, GED or equivalent; vocational training (defined below) may substitute.
• Vocational training is defined as one of the following:
  Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists, or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred);
  Current BSN nursing student in an accredited program and having completed 2 years of study and “Fundamentals of Nursing” course.

• Required:
  
  BLS/CPR for Providers from American Heart Association, or American Red Cross, required within 1 month of hire and maintained thereafter.