Office Representative & Inside Sales Coordinator

Office Representative & Inside Sales Coordinator

Location: South Hill, VA

Position Type: Full-Time / In-Office

Pay Range: $18.00 - $20.00 per hour (depending on experience)

At Rozier Termite & Pest Control, we believe our office team is the heartbeat of our business. When you join us in our South Hill office, you aren't just taking calls--you're building relationships, solving real problems for local homeowners, and directly driving our company's growth.

Here is what we offer to support your personal, professional, and financial success:

• Competitive Pay & Earnings: Starting at $18.00 to $20.00/hr, commensurate with experience.
• Comprehensive Benefits Package:
• Health Insurance
• Retirement Plan
• Paid Time Off (PTO) (Accumulate up to 8 hours/month in your first 2 years, increasing with tenure)
• Employee Discounts on home pest & moisture services
• Paid On-the-Job Training: We'll teach you everything you need to know about our pest services, system software, and local customer base.
• Consistent Schedule & Work-Life Balance: Reliable daytime in-office hours right here in South Hill--no unpredictable travel required.
• A Supportive Team Culture: Work in a welcoming, family-oriented environment where your voice matters and your sales wins are celebrated.

As our Office Representative & Inside Sales Coordinator, you are the front line of our business. You will be the primary voice our customers hear and the engine behind our daily scheduling and sales operations.

• Inbound Customer Service: Handle incoming calls with warmth and efficiency--answering customer inquiries, resolving questions, and providing service information.
• Outbound Contact & Scheduling: Reach out to existing clients to schedule essential recurring maintenance, seasonal treatments, and services requiring mandatory customer notification.
• Phone Sales & Solutions: Utilize a sales-oriented mindset to identify customer needs, present the benefits of our ongoing protection plans, convert prospective inquiries into customers, and upsell services over the phone.
• Route & Calendar Optimization: Coordinate efficiently with our field technicians to ensure schedules and appointments run smoothly across our South Hill service area.
• Account Maintenance: Keep customer accounts, contact details, and service logs clean and up to date in our database.

• Sales-Minded Communicator: Proven experience or natural comfort with consultative selling over the phone (turning inquiries into scheduled services).
• Customer-Centric Attitude: Friendly, professional phone etiquette with strong listening skills.
• Organizational Ability: Comfortable managing schedules, multitasking, and keeping track of customer follow-ups.
• Local Presence: Reliable transportation to our South Hill, VA office location.
• Basic Computer Literacy: Ability to learn scheduling software, manage email correspondence, and log data accurately.

If you are driven, customer-focused, and ready to grow your career with a trusted local company, we want to hear from you!