Field Service Technician II - South Hill, VA

Field Service Technician II - South Hill, VA

Location: South Hill, VA

Job : 3273

Position type Remote (for positions required to be located in specific geography)

Powering Innovation, Delivering Excellence:
Leading the Future of Critical Power Solutions!

MEPPI's Service Center Division (SCD) is seeking a dynamic Field Service Technician II to perform comprehensive service support activities for our single and three-phase Uninterruptible Power Supplies (UPS) and associated peripherals. This role involves troubleshooting, repair, and scheduled technical service to ensure our customers receive reliable, world-class support.

• Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites.
• Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users, ensuring issues are resolved quickly and effectively.
• Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status.
• Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service, ensuring customer operations are always protected.
• Collaborate and Innovate: Work with other MEPPI departments to identify product solutions and improve performance and protection for our customers.
• Master the Details: Identify, evaluate, and repair routine product failures; elevate non-routine issues as needed.
• Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, based on customer needs and long-term maintenance goals.
• Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance.
• Create Clear Records: Maintain detailed service records and provide comprehensive documentation on repairs and inspections of UPS and energy storage equipment.
• Mentor Future Talent: Guide less experienced technicians on troubleshooting and system failures.
• Stay Professional: Submit accurate expense reports in a timely manner, adhering to company policies.

• Education: Associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience.
• Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, with advanced proficiency in mechanical and electronic test equipment.
• Analytical
  
  Skills:
  
  Advanced problem-solving and analytical abilities, with the capability to diagnose complex issues.
• Certifications: OSHA-10 Construction and NFPA-70E certification.
• Communication: Advanced interpersonal and presentation skills to effectively communicate with customers, employees, and suppliers.
• Technical Knowledge: Basic understanding of communication and networking protocols, and the ability to read and interpret detailed equipment schematics and facility one-line drawings.
• Technology Proficiency: Advanced computer skills, especially with Microsoft Office products and MRP/ERP business systems.
• Must hold a valid driver's license and be able to rent vehicles as needed.

• Comprehensive Health Coverage
  :
  We’ve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
• Retirement Plans
  :
  Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
• Generous Paid Time Off
  :
  Work‑life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
• Career Development
  :
  We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
• Exclusive Employee Discounts
  :
  Being part of the MEPPI family comes with perks! Enjoy profit sharing and special discounts on our products and services, designed to make your life…