Processing Specialist

Position: PROCESSING SPECIALIST
You will stretch your talents as you work to maintain an in-depth knowledge of our available products and services and successfully communicate with multiple departments to ensure compliance requirements are met. Your attention to detail and accurate work is essential for success in this role.

A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. With Alpha Warranty, you’ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we’ve described above, also include:

Enter and maintain agent and dealership information in company systems with a strong focus on accuracy, timeliness, and data integrity

Review and process requests submitted by Sales and internal teams, identifying missing, incorrect, or incomplete documentation and proactively following up as needed

Process agent commission updates and adjustments in accordance with approved requests, established guidelines, and compliance requirements

Ensure all agreements, contracts, and supporting documentation are complete, accurate, and compliant prior to processing

Organize, maintain, and update records, files, and documentation in alignment with company policies, regulatory standards, and internal controls

Perform self-audits and quality checks to identify errors, reduce risk, and maintain high accuracy standards

Prioritize and manage incoming requests to meet daily service levels and project-based deadlines

Research and resolve processing issues by reviewing system data, following documented procedures, and collaborating with team members when needed

Monitor request outcomes and basic performance metrics using departmental tools, escalating issues or trends as appropriate

Participate in continuous improvement efforts by providing feedback on workflows, testing changes, and supporting process enhancements

What you need for success:1-3 years experience in data entry, processing, operations, or administrative support roles

Proficiency in Microsoft Office Suite, including Excel and Outlook Strong organizational skills with the ability to manage multiple tasks and deadlines

High attention to detail with the ability to accurately review and process data Effective verbal and written communication skills with a professional, collaborative demeanor

Experience with CRM, workflow, or task-tracking systems preferred (e.g., Microsoft Dynamics CRM)
Basic understanding of operational processes, documentation standards, or compliance-driven environments

Strong problem-solving skills and sound judgment, with a focus on accuracy and risk awareness

Ability to work quickly, learn new tools, systems, and procedures

Ability to work independently while knowing when to ask questions or escalate issues

Experience working in an office setting; prior experience with loan processing, sales support or dealership operations strongly preferred

Preferred experience supporting compliance-focused procedures, including documentation review, accuracy standards, and adherence to internal policies

What’s in it for you?

An exceptionally supportive company culture that places people over profit

Consistent Monday – Friday schedules

Fair and competitive compensation + bonus opportunities

Health insurance options with generous company contributions

Dental and Vision coverage

Life and Disability insurance (100% company paid + options for more!)Competitive 401k match program

Paid Time Off (PTO) and Paid Holidays Paid Volunteerism Time Off (VTO) to support your community

Legal and Pet insurance options

Free Roadside Assistance for your personal vehicle

Tuition Assistance Program Ongoing professional training and development

Employee incentive and recognition programsA state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations

How well do our values align with yours? We will always work to do the right thing and focus on the customer. We believe you must take action and be accountable to…