Senior Business Systems Manager

Senior Business Systems Manager

Canopy, South Jordan, UT, Hybrid

Canopy is a fast-growing SaaS company building simple, efficient software for accounting firms.

We are looking for a technical, strategic, execution-focused Senior Business Systems Manager to join our G&A team. This role will start as a hands‑on individual contributor, designing data flows, owning integrations, and governing systems. Over time, you may build and lead a Business Systems team.

Desired environment is a hybrid position in South Jordan, Utah with in‑office days Monday, Wednesday, Friday.

• Own day‑to‑day administration and architecture for cross‑functional platforms such as Zuora, Stripe, Asana, and Pendo.
• Own the integration layer between core platforms, ensuring reliable, documented data flows.
• Design data models, system specifications, and process flows from scratch based on stakeholder input.
• Translate business requirements into clear, actionable system features, integrations, and enhancements.
• Evaluate build‑vs‑buy tradeoffs with sufficient technical depth to defend recommendations.
• Manage vendor governance, including procurement, license management, and renewal tracking across platforms.

• Own the internal systems roadmap and serve as the intake point for system changes, new tool evaluations, and automation requests.
• Create technical documentation, decision logs, and retrospectives that enable action without follow‑up meetings.
• Manage large, cross‑functional initiatives by establishing clear timelines, ownership, and outcomes.
• Lead program cadences such as stand‑ups, roadmap reviews, retrospectives, and stakeholder updates.

• Partner closely with Finance, Rev Ops, and BI to understand roadmaps, identify pain points, and propose solutions.
• Reinforce internal data integrity by defining systems of record, enforcing data hygiene, and resolving conflicting definitions.
• Communicate project status and solutions to leadership in person and asynchronously with documentation.
• Build and maintain dashboards and reporting tools to track system health and performance metrics.

• Bachelor’s degree in Business Administration, Information Systems, or related field.
• 5+ years of experience in program management, product ownership, business systems, or operations in a SaaS environment.
• Demonstrated ability to personally produce technical artifacts such as ERDs, flow diagrams, and business requirements documents.
• Hands‑on experience with SQL and data modeling; comfortable querying systems to diagnose data integrity issues.
• Deep familiarity with internal G&A domains such as Finance, BI, and Rev Ops.
• Experience with Zuora.
• 2+ years of people‑management experience.
• Familiarity with Salesforce, Pendo, Rippling, and Stripe is a plus.
• Track record of leading cross‑functional initiatives from idea to execution.
• Clear, confident communication skills, translating technical constraints into business language for all audiences.

We encourage all qualified candidates to apply, including those who may not meet every requirement.

• Flexible paid time off with encouragement to use, plus 10 company holidays.
• Health benefits including medical, dental, vision, and an HSA match.
• 401(k) with 100% match up to 3% of contribution, immediate vesting.
• Mental health support and employee assistance program.
• Paid new parent leave and birthing parent leave.
  
  Supplemental benefits: 100% company‑paid basic life and AD&D insurance, long‑term and short‑term disability coverage.
• Peer‑to‑peer recognition program.
• Company events such as monthly meetings and summer parties.
• ERG committees for community outreach, onboarding, and education.
• Fully stocked kitchen with options for keto, vegan, flexitarian, and more.

Canopy is an equal‑opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.