Customer Support Specialist

Overview

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Your Career Journey Starts Here!

Ready to launch your career in finance and client support? Join a team that values growth, learning, and collaboration. Whether you’re a recent grad or have contact center experience, this is your chance to gain valuable financial industry experience while developing professional skills that last a lifetime.

Start strong from home! You’ll complete 4–5 weeks of engaging remote training designed to build your confidence and set you up for success.

Once training is complete, you’ll transition to full-time in-office work—collaborating with your team, building relationships, and gaining hands-on experience in a dynamic environment.

After six months, enjoy the best of both worlds! Work three days in-office and two days remotely
, giving you balance, flexibility, and convenience.

• Bachelor’s degree or prior Contact Center experience preferred.
• Recent college graduates are strongly encouraged to apply!
• Passionate about client service, teamwork, and professional growth.

As a Customer Support Representative
, you’ll be the first point of contact for clients seeking assistance with financial services. You’ll answer inquiries, solve problems, and help deliver a world-class customer experience—all while learning from industry professionals who want to see you succeed.

Key Responsibilities:

• Respond to incoming client calls with professionalism and accuracy.
• Assist clients with cash management products
  , online banking
  , and financial account inquiries
  .
• Maintain up-to-date knowledge of company products and policies.
• Work collaboratively in a fast-paced, team-driven environment.
• Stay adaptable, organized, and ready to learn new skills.

Russell Tobin offers eligible employees:

• Comprehensive medical, dental, and vision coverage
• Life, disability, and supplemental insurance options
• Pet insurance and employee discounts
• Employee assistance, identity theft protection, and legal support