Front Desk Agent

Job Title:
Front Desk Agent

We are seeking a personable and dedicated Front Desk Agent to join our team, providing exceptional service and hospitality to all guests. As the first point of contact for our guests, the Front Desk Agent plays a crucial role in creating a warm and welcoming atmosphere. If you have a passion for delivering outstanding customer service and enjoy working in a dynamic environment, we would love to hear from you.

• Greet and welcome guests in a friendly and professional manner.
• Manage check-in and check-out processes efficiently, ensuring accuracy and compliance with all protocols.
• Handle guest inquiries and resolve any issues promptly, escalating to management when necessary.
• Maintain a clean and organized front desk area, reflecting the standards of our establishment.
• Assist guests with information about hotel facilities, services, and surrounding attractions.
• Coordinate with housekeeping and maintenance teams to ensure guest requests are fulfilled promptly.
• Process payments, handle cash transactions, and manage reservations using hotel management software.
• Uphold privacy and security standards to protect guest information.

• Previous experience in a customer service role; experience in the hospitality industry is preferred.
• Excellent communication and interpersonal skills.
• Proficient in using computer systems and hotel management software.
• Strong problem-solving skills and ability to remain calm under pressure.
• Professional appearance and demeanor.

Join our team and contribute to creating memorable experiences for our guests. Apply today to embark on an exciting career as a Front Desk Agent with us!