Call Center Representative

Are you an experienced call center or customer service professional with an interest in financial services?

We’re hiring Account Representatives to support clients at a top-tier investment banking firm
, providing high-quality account assistance in a fast-paced, metrics-driven environment.

• 2+ years of call center experience
• Experience handling high-volume inbound calls
• Strong communication, problem-solving, and organizational skills
• Ability to navigate account systems and follow established procedures
• Banking, financial services, or regulated industry experience is a plus
• Associate’s or Bachelor’s degree in Business, Finance, or a related field preferred
  , not required

• Handle inbound client calls regarding account-related inquiries
• Deliver accurate, timely, and professional customer support
• Troubleshoot and resolve issues efficiently
• Maintain detailed and accurate documentation of all interactions
• Meet and exceed individual and team performance metrics
• Gain experience with a well-known financial institution
• Structured onboarding and ongoing training
• Fast-paced, team-oriented call center environment
• Opportunity for contract-to-hire conversion based on performance

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

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Apply now to continue growing your customer service career in financial services.