Customer Experience Specialist

beddy’s is proud to provide a work environment focused on being fun, fair, and flexible. Our employees take care of one another and work as a team in various roles as needed.

hours: full-time, 40 hours per week in office, 9:00am-6:00pm, monday-friday

location: beddy’s offices; 5491 hammerfest dr. #201 south jordan, ut 84009

pay: $17.00 per hour

the customer experience specialist is the first point of contact for our showroom, welcoming customers at the front desk and ensuring every visitor has a positive, helpful experience. This role also serves as a key voice of our brand online, responding to customer support tickets through email and social media, and supports the team with general office administrative tasks. The ideal candidate is a proactive problem solver with a positive attitude and a friendly demeanor, able to self-manage, multi-task, and work well both independently and with others.

• serve as the first point of contact at the front desk, greeting and assisting customers and visitors to the showroom
• maintain the appearance and organization of the showroom, keeping it clean, presentable, and well-stocked
• respond to customer support tickets via email and social media in a timely, professional manner
• provide a positive support experience for customers, both in person and through digital channels
• understand and support all company policies as applicable to customer inquiries
• manage local pickup orders and send email reminders to customers
• place orders on the pos system for in-person showroom purchases
• assist with general office administrative tasks as needed
• perform other related duties as assigned

• prior customer service or office experience required; experience with email or social media customer support a plus
• proactive problem solver with a positive attitude and friendly demeanor
• able to self-manage, multi-task, and complete tasks accurately and on time
• comfortable working independently as well as collaboratively with others
• strong verbal and written communication skills are a must
• basic understanding of how to operate standard office equipment
• proficient with microsoft office or related software
• available to work full-time

• prolonged periods of sitting at a desk and working on a computer
• must be able to lift, up to 30 pounds at times

• health, dental, vision, and life insurance