Call Center Representative Banking/Financial Services
Job in
South Jordan, Salt Lake County, Utah, 84095, USA
Listed on 2026-07-15
Listing for:
Veterans Sourcing Group
Contract
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bank Customer Service
Job Description & How to Apply Below
JOB DESCRIPTION
Job Title:
Call Center Representative – Banking/Financial Services
Location:
Columbus, OH (Onsite)
Pay Rate: $19.17/hr (W2)
Duration: 6-Month Contract (Possible Extension)
Schedule: Training will be conducted on a weekday schedule. After training, candidates must be flexible to work assigned shifts, which may include Saturday, Sunday, evenings, and holidays based on business needs.
Position Overview:
We are seeking Client Support Service Professionals to join a leading financial institution in Columbus, OH. This is a customer-facing role handling incoming service inquiries regarding client accounts, online platforms, and financial products. Ideal candidates are professional, driven, and committed to delivering World-Class Service in a high-paced, team-oriented environment.
Key Responsibilities:
- Handle high-volume inbound calls with professionalism, accuracy, and efficiency.
- Provide support for Cash Management products, online banking platforms, mobile apps, and general account inquiries.
- Maintain consistent performance by meeting key departmental service metrics.
- Deliver timely and accurate information while navigating multiple systems and adhering to regulatory/compliance standards.
- Exhibit adaptability and multitasking skills in a fast-changing environment.
Must meet at least one of the following requirements:
- Bachelor's Degree (any discipline)
- Prior experience in a financial services or banking call center
- Strong verbal communication and problem-solving skills
- Customer-centric mindset with a professional demeanor
- Ability to learn quickly and work effectively under pressure
- Commitment to excellence and continuous improvement
- Candidates with a history of multiple short-term roles/projects
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