Client Specialist

Our client, a leading financial services organization, is looking to hire a Client Relations Analyst in a hybrid work environment (3 days on-site / 2 days remote).

Pay Rate Range: $19–$21/hour, depending on experience

• Research and respond to operational client complaints while ensuring compliance with internal policies and regulatory requirements.
• Partner with operations teams, management, and business partners to investigate and resolve client issues.
• Prepare clear, accurate, and professional written correspondence to clients.
• Provide phone support for client inquiries as part of the team’s coverage schedule.
• Support operational processes, including settlement activities and privacy-related requests.
• Maintain accurate records and documentation throughout the complaint resolution process.
• Participate in special projects and process improvement initiatives as assigned.
• Build strong relationships across departments to deliver exceptional client service.

• Bachelor’s degree in Finance, Economics, English, Communications, Business, or a related field preferred; relevant work experience may be considered in lieu of a degree.
• Excellent written and verbal communication skills, including strong grammar and composition.
• Strong organizational skills with exceptional attention to detail.
• Self-motivated with the ability to manage multiple priorities independently.
• Proficiency with Microsoft Word and Outlook.
• Strong customer service and relationship-building skills.
• Experience in banking, brokerage, financial services, or operations is a plus.
• Experience with complaint resolution or client relations is preferred.
• Regulatory or compliance exposure is a plus.
• Call center or client-facing phone support experience is preferred.
• Ability to work effectively in a fast-paced, high-volume environment.
• Contract opportunity with a hybrid schedule of 3 days on-site and 2 days remote.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates
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** Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.