Bilingual Spanish Customer Care

Job Summary

We are seeking a Bilingual Spanish Customer Care professional for a temp-to-hire Patient Experience Specialist opportunity in South Jordan, UT. This role supports a healthcare services environment, with a strong focus on creating a smooth, positive, and well-informed office experience for every patient.

This is a great opportunity for someone with dental office experience who enjoys helping patients understand their treatment plans, insurance benefits, financial options, and appointment schedules. The ideal candidate will thrive in a team-oriented setting with supportive leadership, consistent patient interaction, and the opportunity to contribute to efficient daily office operations.

• Welcome patients, verify demographics, complete access forms and consents, and manage check-in and check-out processes.
• Review approved treatment plans with patients and assist with financial arrangements for multi-visit care.
• Schedule patient appointments and coordinate provider, staff, and chair availability to support daily utilization goals.
• Gather insurance information, complete pre-authorizations, and help patients understand insurance benefits.
• Manage daily payment transactions, resolve payment discrepancies, and post payments accurately to patient accounts.
• Communicate professionally with patients, clinical teams, and outside entities to support smooth office operations.

• Pay: $18.00 to $19.00 per hour.
• Job Type: Temp-to-Hire.
• Location:
  
  South Jordan, UT.
• Schedule:
  
  On-site position with an expectation of 40+ hours per week.

• Support patient scheduling, check-in, check-out, insurance verification, and payment processing.
• Assist patients with treatment plan questions, financial arrangements, and appointment coordination.
• Coordinate with clinical and administrative teams to maintain efficient patient flow.
• Manage patient communications and ensure accurate documentation in office systems.
• 1 to 3 years of dental office experience.
• Ability to communicate effectively with patients and staff in both English and Spanish.
• Ability to learn and work efficiently with Electronic Health Records, EHR, software.
• Proficiency with basic computer applications, including Microsoft Office.
• Strong customer service skills and a professional communication style.
• High attention to detail with the ability to manage patient information accurately.
• Reliable, punctual, and able to maintain regular attendance in an on-site role.
• Team-oriented mindset with the ability to collaborate across departments.

• Previous experience with dental scheduling, insurance pre-authorization, treatment plan coordination, or payment posting.
• Experience supporting high-volume patient flow in a dental or healthcare office.
• Familiarity with dental practice management systems or EHR platforms.

The Know Your Rights poster is available here: https://(Use the "Apply for this Job" box below). Your Rights
6.12.pdf

The pay transparency policy is available here: https:// .pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. /resources

Contents/E-

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.