Investigator , CBIT

Position: Investigator I, CBIT
*** Join our team - and take the next step in achieving a fulfilling career!
***** What We Do
** At Card Works, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.
** Who We Are
** Card Works, Inc. is a diversified consumer finance service provider and parent company of Card Works Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.Card Works Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank.  Merrick operates three main business lines:  credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Essential Functions:

Education and Experience:

* High School Diploma or its equivalent education required
* Two (2) years of related customer service or collections experience preferred
* Work related inbound and or outbound telephone experience highly desirable
* Experience with First Data Resources (FDR) or related platforms preferred
** Our Employee Value Proposition
*** Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
* Benefits Package
-Medical, Dental, and Vision (plus much more)
* 401(k) Plan with Company Match
* Short- & Long-Term Disability
* Wellness Programs
* Group Life and AD&D Insurance
* Paid Vacation, Sick Days and bank Holidays
* Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
* We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.
** We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable laws.
** Handles report and account level reviews as assigned by area management.
* Applies knowledge of each client’s policies and procedures for account maintenance to consistently execute tasks at hand
* Follows all guidelines of the Fair Debt Collections Practices Act (FDCPA), FCRA and all applicable regulatory standards
* Frequently interacts with internal and external customers i.e., (Clients, NY, Utah, attorneys, consumer credit counseling and credit bureaus)
* Processes exception reporting with respect to the accuracy and integrity of accounts reporting to the credit bureaus on behalf of our clients, as needed
* Assists other associates as needed
* Handles special projects assigned to support CWS operations as needed
* Performs other duties as assigned
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