Crypto Trade Support Associate

The Crypto Trade Support Associate is a front‑line operations professional who safeguards client experience and firm risk by executing well‑defined procedures across the post‑trade lifecycle of crypto transactions, managing reconciliations, asset transfers, exception handling, and client service for WM crypto products delivered via the E
* TRADE‑Zero Hash referral model. The role coordinates with WM Operations, Client Service, Risk, Technology, and vendor partners.

• Oversee the full post‑trade lifecycle for crypto transactions, including monitoring, break resolution, and trade adjustments/cancellations.
• Maintain accurate booking and audit trails in line with WM Operations standards.
• Process and track crypto deposits and withdrawals, validate on‑chain confirmations, and resolve asset recovery issues.
• Perform daily reconciliations between Zero Hash and E
  * TRADE systems, investigating and resolving discrepancies promptly.
• Manage Tier‑3 client service cases escalated from the Client Service Center, ensuring timely resolution and clear documentation.
• Serve as liaison with internal teams and vendor partners for complex inquiries and operational issues.
• Adhere to documented procedures and control frameworks; collaborate with Risk/Compliance on governance requirements.
• Support business continuity activities and confirm operational readiness during BCP events.
• Collaborate with cross‑functional teams (WM Operations, Client Service, Risk, Technology, Finance) and serve as operational POC for vendor interactions.
• Participate in coverage rotations, including overnight monitoring and holiday/weekend support.

• Exposure to blockchain/on‑chain transactions, custody/wallet concepts, and crypto data structures.
• Experience with Salesforce case management; knowledge of Power BI/Alteryx for process insight and automation.
• Background in trade support disciplines (trade adjustments, reconciliations, money movement, outage support).

• Bachelor’s degree (Finance, Business, Operations, or related) or equivalent practical experience.
• 1–3 years in trade support, operations, or reconciliation (crypto, FX, listed derivatives, or securities).
• Strong analytical skills with a controls mindset; demonstrated ability to investigate breaks and resolve exceptions under time pressure.
• Clear written and verbal communication; ability to engage cross‑functional teams and document outcomes.
• Proficiency in Excel and case/ticketing tools; familiarity with vendor portals and operational reporting.

Morgan Stanley offers a comprehensive benefits package, including health, dental, vision, retirement plans, and flexible work options, to support employees and their families.

Morgan Stanley is an equal‑opportunity employer. We are committed to ensuring equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, national origin, citizenship, disability, marital status, pregnancy, veteran or military status, age, sexual orientation, gender identity or expression, gender, or any characteristic protected by law.