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Retail Mortgage Lending Operations Manager
Job in
South Jordan, Salt Lake County, Utah, 84095, USA
Listed on 2026-08-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-16
Job specializations:
-
Finance & Banking
Regulatory Compliance Specialist, Banking & Finance, Risk Manager/Analyst, Financial Compliance -
Management
Regulatory Compliance Specialist, Banking & Finance, Risk Manager/Analyst
Job Description & How to Apply Below
- Manage all branch operational activities from loan application through funding
- Lead and develop branch operations staff including processors, loan assistants, and closing personnel
- Ensure all loans meet company, investor, agency, state, and federal compliance requirements
- Monitor loan pipeline to identify bottlenecks and ensure timely closings
- Establish and monitor operational performance metrics including turn times, pull-through ratios, customer satisfaction, quality control, and productivity
- Work closely with Loan Officers and Sales Manager to improve workflow, communication, and customer experience
- Maintain compliance with CFPB, RESPA, TILA, TRID, HMDA, ECOA, Fair Lending, and applicable agency guidelines
- Participate in recruiting, hiring, coaching, training, and performance management
- Conduct regular pipeline and production meetings
- Implement operational improvements and best practices
- Coordinate with Underwriting, and Compliance teams
- Assist with branch budgeting, staffing, and expense management
- Ensure branch readiness for audits and examinations
- 5+ years of mortgage banking operations experience
- 3+ years in an operations leadership role
- Thorough knowledge of residential mortgage lending
- Knowledge of FNMA, FHLMC, FHA, VA, and USDA products
- Knowledge of TRID, RESPA, HMDA, ECOA, Fair Lending, and CFPB regulations
- Experience managing loan pipelines
- Strong leadership, communication, and organizational skills
- Experience with Encompass, Lending Pad and similar LOS
- Proficiency with Microsoft Office
Demonstrates extensive experience in managing mortgage banking operations, ensuring compliance with regulations such as CFPB, RESPA, and TILA, while leading and developing operational staff to enhance productivity and customer satisfaction.
Highest-signal resume keywords- Mortgage Banking Operations Experience
- Operations Leadership
- Knowledge of TRID Regulations
- Encompass Proficiency
- Loan Pipeline Management
- Residential Mortgage Lending
- Compliance Knowledge
- Operational Performance Metrics Loan Application Processing
- Budgeting and Expense Management
- Leadership
- Communication
- Organizational Skills
- CFPB
- RESPA
- TILA
- TRID
- HMDA
- ECOA
- Fair Lending
- FNMA
- FHLMC
- FHA
- Encompass
- Lending Pad
- Microsoft Office
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