Director, Deposit Operations

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Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of Card Works Financial Group, Merrick Bank serves roughly five million card members and more than 100,000 merchant customers nationwide.

We provide credit cards, recreational loans, deposit accounts, merchant services and bank sponsor ships to consumers and businesses. As a leader in non-prime lending and merchant acquiring, we combine innovative technology with data-driven insights to help underserved consumers build and strengthen credit while delivering integrated, scalable payment solutions for businesses.

Merrick Bank ranks among the top 20 FDIC®-insured credit card issuers in the U.S. and among the top 15 merchant acquirers by transaction volume.

The Director, Deposit Operations supports the overall deposit activities of Merrick Bank Corporation (the “Bank”) by overseeing the deposit area systems, call-center operations and support staff and is critical in the implementation of new deposit related products and systems. This position will work closely with multiple departments at the Bank to ensure all aspects that pertain to or impact the deposit operations team are researched, designed, and implemented successfully.

The Director, Deposit Operations supports the AVP, Deposit Manager by maintaining a thorough knowledge of the deposit operations processes for multiple processing platforms, performing various daily, and monthly oversight audits of deposit operations and assists the deposit operations teams in completing required deposit functions and in identifying and solving complex deposit operation issues as required.

• Assists the AVP Deposit Manager in directing and overseeing the deposit operations for the Bank by maintaining a thorough knowledge of multiple processing platforms and the associated daily, monthly, quarterly and annual deposit process and controls and identifies improvements to such processes to add efficiency, automation and scalability.
• Assist in or oversees in the research, planning and implementation of new processes and new products including cost/benefit analysis, identifying all tasks and any risks involved when scoping new products or systems.
• Oversee in identifying, designing, documenting and implementing controls for deposit and call-center operations.
• Oversees, installs, modifies, documents, tests and implements Deposit processes in support of operations.
• Oversees the daily, weekly and monthly auditing of account servicing and deposit account operations.
• Performs analyses of systems, deposit and call-center operations to improve efficiency and customer satisfaction.
• Collaborates with other areas of the Bank impacted by or impacting deposit operations.
• Works directly with Jack Henry, the department’s primary processors, to ensure all necessary systems and applications are operational to support deposit operations.
• Creates training for the deposit and call-center staff regarding new processes or products and initiatives.
• Assists in conducting studies and making recommendations for improving and automating the deposit operations. Works with the AVP Deposit Manager to implement recommendations.
• Completes special projects as assigned by the AVP Deposit Manager.

• Responsible for developing, documenting, communicating, maintaining, and enforcing effective control system policies and procedures within your area of oversight.
• Responsible to act in a timely manner to update policies and procedures when changes in operating conditions occur and / or breakdowns or noncompliance with laws and regulations appear.
• Responsible for complying with all of the Bank’s internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

• Bachelor's Degree in Accounting, Business Administration Finance or equivalent experience is required, four (4)+ years' experience accepted in lieu of education requirement. Master's degree is preferred.
• Six (6)+ years' experience in retail deposit operations or front-line deposit servicing and related accounting entries is required.
• Preferred candidates will have experience in the following:
  • experience with Consumer compliance regulations (BSA/AML, UDAAP, Reg. DD, OFAC).
  • experience in call-center or vendor oversight
  • experience with core banking software and other core sub-systems (ex. internet banking, document management and/or workflows.)

• Strong analytical and…