Manager, Administrative Services

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well‑being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission.

EO/AA

This position is responsible for planning, organizing, and controlling all internal operations of the assigned department. The incumbent is responsible for managing budgetary information and business objectives, including the human resource and financial management operations of the assigned department. This position acts as a catalyst between the department and its customers and staff, to ensure continuity and quality of service and care.

The incumbent operates in one (1) of two (2) capacities:
1) As a representative of upper level department/service line management, assisting with the administration of the financial, scheduling, human resource, reporting and planning necessities of the assigned area and overseeing a team of Administrative Assistants, Payroll Reports, or similar role, or

B) As a representative of a department that supports the overall organization in financial, human resource, quality improvement, or similar functions. Although reporting staff has no or minimal interaction with patient/family during their visit, staff may interact with the patient/family prior to or following medical treatment regarding applicable business‑related aspects of their overall treatment. This position is not responsible for providing clinical patient care.

University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually.

We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

• Performs to required standards for job specific responsibilities and technical competencies.

• Hiring, training, developing, and communicating with staff.

• Responsible for developing, monitoring, and achieving budget goals.
• Manages labor and non‑labor expenses to budget or flex budget.
• Manages revenue to budget to maximize potential revenue.

• Responsible for patient satisfaction scores within assigned area(s).
• Responsible for upholding PROMISE standards of direct reports and team members.

• Responsible to achieve quality goals for assigned area(s).
• Manages and promotes continuous process improvements in assigned area(s).

• Responsible to provide staff feedback on performance, including on‑time appraisals and coaching.
• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

• Ability to perform the essential functions of the job as outlined above.
• Demonstrated leadership skills in planning, and directing employees and processes, in order to effectively monitor and develop subordinates, to ensure the smooth operation of the department.
• Knowledge of assigned department's area of…