Hotel Front Desk Agent

Job Description

We are looking for a friendly, organized, and professional Front Desk Agent to join our hotel team for the morning shift. The ideal candidate will provide excellent guest service, handle front desk operations efficiently, and help create a welcoming experience for all guests.

Job Title

Hotel Front Desk Agent – Morning Shift

Schedule

Morning

Shift: 7:00 AM – 3:00 PM
Includes weekends and holidays as needed.

Responsibilities

• Greet and welcome guests with a positive attitude
• Check guests in and out quickly and accurately
• Answer phone calls and respond to guest questions
• Manage reservations and room assignments
• Process payments and maintain guest records
• Communicate with housekeeping and maintenance teams
• Handle guest concerns professionally and efficiently
• Provide information about hotel amenities and local attractions
• Keep the front desk and lobby area clean and organized

Requirements

• High school diploma or equivalent
• Previous hotel or customer service experience preferred
• Strong communication and customer service skills
• Basic computer knowledge and ability to learn hotel software
• Professional appearance and dependable attendance
• Ability to multitask in a fast-paced environment

Skills

• Customer service
• Communication
• Organization
• Problem-solving
• Attention to detail
• Teamwork

Benefits

• Competitive hourly pay
• Employee discounts
• Paid training
• Flexible scheduling
• Opportunities for advancement

Pay

Hourly pay based on experience.