Director of Network Operations - ISP
Listed on 2026-02-12
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IT/Tech
IT Support, Network Engineer, Systems Engineer
This is an opportunity to be part of a high-performing, growth-focused technology team!
Join a community-focused internet service provider founded in 2017 to deliver fast, reliable connectivity to neighborhoods across Cache Valley, Utah. Recognized as the #1 internet service provider in Northern Utah for five consecutive years, the organization delivers high-speed, low-latency internet using a hybrid network of fiber optic, high-capacity microwave, and last-mile Wi-Fi technology. Its fixed wireless solutions extend reliable service to even the most rural locations, with simple on-site installation that connects homes and businesses through dedicated receivers and provider-supplied routers, bringing fiber-like performance to the entire community.
Be part of a high-performing team and make real change. apply today!
Responsibilities- Monitor network performance and identify potential issues.
- Respond to alerts and troubleshoot network problems promptly.
- Collaborate with cross-functional teams to resolve technical issues.
- Provide exceptional customer support and ensure customer satisfaction.
- Document all network-related activities and maintain accurate records.
- Participate in ongoing training and professional development opportunities.
- Minimum of 2 years of experience in a Network Operations Center (NOC) environment.
- CCNA certification or equivalent networking certification required.
- Strong knowledge of networking protocols and technologies.
- Experience with network monitoring tools and troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced, customer-focused environment.
- Must be willing to work on-site in Plano, Texas.
- Day shift availability.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- 401(k) retirement plan with employer matching.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional growth.
- Ongoing training and development opportunities.
- Competitive salary ($75,000 to $90,000 per year).
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