Manager, Software Engineering QA

Responsibilities

• Lead end-to-end quality strategy across Desktop Applications, Mobile (iOS/Android), APIs, and Hardware-connected software.
• Own release readiness, quality risk assessment, and go/no-go decisions.
• Define clear expectations for feature, API, and system qualification standards.
• Remain hands-on when needed by reviewing test strategies, test plans, automation results, and complex defect investigations.
• Execute and analyze automation test suites.
• Debug and triage complex issues across frontend, backend, APIs, and system integrations.

• Use AI tools in day-to-day QA activities to improve efficiency and coverage, including:
• Change log and release notes validation
• Fix analysis to verify defect resolutions and prevent regressions
• Identifying impacted areas across frontend, backend, APIs, and hardware-integrated workflows
• Test case generation and optimization
• Risk analysis and test prioritization
• Log analysis and defect investigation
• Guide teams on effective use of AI while maintaining strong engineering and testing judgment.
• Help adopt AI-assisted practices to improve QA quality, consistency, and team maturity.

• Manage and mentor QA engineers and QA leads, providing technical guidance, performance feedback, and career growth support.
• Coach engineers on test strategy, risk-based testing, automation thinking, and quality ownership.
• Balance delivery execution with long-term team development and scalability.
• Build strong team capability through coaching, standards, and best practices.
• Help scale QA by improving execution consistency, predictability, and maturity.

• Partner closely with Product Management and Engineering to ensure requirements are testable, measurable, and aligned to customer impact.
• Represent QA in cross-functional forums, release discussions, and leadership reviews.
• Communicate quality status, risks, dependencies, and trade-offs clearly to stakeholders and executive leadership.
• Present data-driven quality metrics and insights to support decision-making.

• Continuously improve QA processes, workflows, and best practices across teams.
• Contribute to defining and evolving quality metrics, dashboards, and operational reporting.
• Drive improvements in test efficiency, automation effectiveness, reliability, and release predictability.

• 12+ years of experience in Software QA / Quality Engineering.
• Proven experience as a technical QA lead and people manager.
• Strong experience testing Web, Mobile, and API-based applications.
• Hands-on expertise in test planning, regression testing, and release qualification.
• Experience executing and analyzing automation frameworks.
• Working knowledge of AI-assisted QA tools and practices.
• Deep understanding of QA methodologies and the SDLC.
• Strong communication skills, including presenting to senior and executive stakeholders.
• Ability to balance technical leadership with people leadership.
• Bachelor’s degree in Engineering or equivalent practical experience.

• Experience testing software that interacts with hardware.
• Experience qualifying consumer electronics products.
• Experience leading QA across multiple teams or product areas.
• Experience defining quality metrics, dashboards, or large-scale reporting.

Cricut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. Cricut participates in E-Verify.