Production Support Analyst

Location:

South Jordan, UT

Hybrid:
Hybrid

Duration:
Contract to Hire

• 1st:
  Zoom
• 2nd:
  Onsite

Bachelor's Degree:
Yes

Industry Background:
Plus

Years of experience: 2 - 5 years exp

• Morning: 8am - 5:00pm
• Evening: 12:30 - 8am
• Weekend:
  OnCall (Remote)

• Linux and Unix Hands On Experience! Needs to be comfortable troubleshooting at OS Level
• Production Support Exp Incident Handling, Debugging live systems and on-call experience
• Scripting/Automation experience within Python Not a Software Engineer but most be able to automate repetitive tasks
• Comm skills MUST BE THERE! Will be working hands on with Dev Teams and the business
• Service now Experience from a ticketing perspective
• Knowledge of ITIL Principles

• Good understanding of Java, GO, C++, Scala etc
• Grafana and snowflake
• Any Cloud Exp
• Agentic AI background or knowledge

• Good hands on Linux experience and SQL
• Knowledge for Python (more from a reading code perspective opposed from scripting)

As Production Support Analyst, your responsibilities will include, but not be limited to:

• Monitoring for and resolving issues across the entire tech stack: hardware, software, application and network. A majority of your time will be devoted to production support activities.
• Working closely with engineering/development teams to address repetitive issues, reduce operational effort and the likelihood of future service disruptions.
• Partnering with business users and other technology teams to manage significant events such as business continuity/disaster recovery tests, IPOs, stock splits, and major infrastructure changes.
• Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues.
• Identifying and driving opportunities to improve platform supportability through automation.
• Advocating for reliability priorities in application design reviews and operational readiness exercises for new and existing services.
• Participating in weekend and off hours on-call rotation.
• Collaborating and striving to understand business users? needs and problems.

What skills and experience do I need? You should apply if you have at least a Bachelors degree in Computer Science or other technical discipline(s), plus hands‑on experience with any combination of the following:

• 3-5+ years practical experience in production systems support or application development.
• Hands on experience managing systems in a large scale distributed Unix/Linux environment is essential.
• Effective communicator who is comfortable speaking in front of both internal/external groups as well as business clients.
• Demonstrated ability to troubleshoot problems and debug to conclusively identify root causes.
• Knowledge of ITIL Principles. ITIL certification is a plus.
• Knowledge of Unix/Linux operating system level concepts such as processes, memory allocation, and networking, with an understanding of how applications are affected by these, and ability to debug and troubleshoot accordingly.
• Automation-related experience is particularly valued, using scripting languages such as Python, bash, Perl, and/or Ruby. Higher-level compiled languages such as C++, C#, JAVA, Scala, and Go are a big plus.
• Working ability to interact with message transport platforms and protocols (MQ, CPS, XML, FIX) and distributed database technologies (DB2, Sybase, Mongo, Green Plum, Postgres, KDB).
• Autosys scheduling and batch processing concepts.
• Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker), etc and data streaming technologies like Spark, Kafka etc.
• Hands on experience on enterprise tools set such as Grafana, Splunk, Dynatrace, App Dynamics, etc.
• Awareness of, and ability to reason through modern software & systems architectures, including load‑balancing, queueing, caching, distributed systems failure modes generally, micro services, etc.

As a System Reliability Analyst, your responsibilities will include, but not be limited to:

• Working closely with engineering/development teams to design, build, optimize, and maintain systems.
• Troubleshooting issues across the entire technology stack: hardware, software, application, and network.
• Aggressively targeting toil and operational risk, and deploying solutions to reduce these.
• Broadening infrastructure and application observability.
• Proactively identifying and addressing active or potential risks to system reliability.
• Advocating for reliability priorities in application design reviews and operational readiness exercises for new and existing services.

You should apply if you have at least a Bachelor's degree in Computer Science or other technical discipline(s), plus hands‑on experience with any combination of the following:

• 3-5+ years practical experience in production systems support or application development.
• Hands on experience managing systems in a large scale distributed…