Production Support Analyst​/Linux Admin

Production Support Analyst/Linus Admin
South Jordan, UT - Hybrid
Duration:
Contract to Hire

Interview Process:
- 1st:
Zoom
- 2nd:
Onsite

Bachelor's Degree:
Yes
Industry Background:
Plus
Years of experience: 2 - 5 years exp

Shifts:

• Morning: 8am - 5:00pm

• Evening: 12:30 - 8:am
o Weekend:
OnCall (Remote)

Must:

• Linux and Unix Hands on Experience!
o Needs to be comfortable troubleshooting at OS Level

• Production Support Exp
o Incident Handling, Debugging live systems and on-call experience

• Scripting/Automation experience within Python
o Not a Software Engineer but most be able to automate repetitive tasks

• Comm skills MUST BE THERE!
o Will be working hands on with Dev Teams and the business

• Service now Experience from a ticketing perspective

• Knowledge of ITIL Principles

Plus:

• Good understanding of Java, GO, C++, Scala etc

• Grafana and snowflake

• Any Cloud Exp

• Agentic AI background or knowledge

Description

Must haves:
Good hands on Linux experience and SQL
Knowledge for Python (more from a reading code perspective opposed from scripting)

This is a pipeline requisition to be used for all open consultant positions for Reliability & Production Engineering (RPE) in Utah. Please submit candidates who satisfy requirements for either Production Support or System Reliability Engineering (SRE) roles.

See below for detailed job descriptions:

1- PRODUCTION SUPPORT ANALYST
As Production Support Analyst, your responsibilities will include, but not be limited to:
Monitoring for and resolving issues across the entire tech stack: hardware, software, application and network. A majority of your time will be devoted to production support activities.
- Working closely with engineering/development teams to address repetitive issues, reduce operational effort and the likelihood of future service disruptions.
- Partnering with business users and other technology teams to manage significant events such as business continuity/disaster recovery tests, IPOs, stock splits, and major infrastructure changes.
- Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues.
- Identifying and driving opportunities to improve platform supportability through automation.
- Advocating for reliability priorities in application design reviews and operational readiness exercises for new and existing services.
- Participating in weekend and off hours on-call rotation.
- Collaborating and striving to understand business users? needs and problems.

Qualifications – External
What skills and experience do I need? You should apply if you have at least a Bachelors degree in Computer Science or other technical discipline(s), plus hands-on experience with any combination of the following:
- 3-5+ years practical experience in production systems support or application development.

- Hands on experience managing systems in a large scale distributed Unix/Linux environment is essential.
- Effective communicator who is comfortable speaking in front of both internal/external groups as well as business clients
- Demonstrated ability to troubleshoot problems and debug to conclusively identify root causes
- Knowledge of ITIL Principles. ITIL certification is a plus.
- Knowledge of Unix/Linux operating system level concepts such as processes, memory allocation, and networking, with an understanding of how applications are affected by these, and ability to debug and troubleshoot accordingly
.

- Automation-related experience is particularly valued, using scripting languages such as Python, bash, Perl, and/or Ruby. Higher-level compiled languages such as C++, C#, JAVA, Scala, and Go are a big plus.
- Working ability to interact with message transport platforms and protocols (MQ, CPS, XML, FIX) and distributed database technologies (DB2, Sybase, Mongo, Green Plum, Postgres, KDB).
- Autosys scheduling and batch processing concepts

- Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc and data streaming technologies like Spark, Kafka etc
.

- Hands on experience on enterprise tools set such as Grafana, Splunk, Dynatrace, App Dynamics, etc.
- Awareness of, and…