Technical Customer Success Manager

COMPANY OVERVIEWDomo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.POSITION SUMMARYAs a Technical Customer Success Manager, you will drive the long-term success of Domo's enterprise customers by combining strategic account management with technical expertise.

You will serve as the primary day-to-day account owner, responsible for building trusted relationships, ensuring customer satisfaction, driving platform adoption, and delivering renewal and expansion outcomes. This role requires the ability to communicate effectively with C-level executives at Fortune 500 companies while maintaining the technical credibility to guide customers through complex data and analytics challenges.

KEY RESPONSIBILITIES Manage enterprise customer relationships and serve as the trusted advisor and primary point of contact throughout the customer lifecycle;

Lead customers through technical adoption and expansion of the Domo platform by providing strategic guidance and best practices;

Anticipate customer needs and align Domo's capabilities with their overall business vision and objectives;

Build strong relationships with customer stakeholders at all levels, including C-suite executives, by demonstrating both business acumen and technical understanding;

Collaborate with Sales, Professional Services, Support, and other internal stakeholders to ensure a seamless customer experience;

Provide customers with consultative guidance on data strategy, platform optimization, and use case expansion;

Leverage hands-on platform knowledge to demonstrate capabilities, educate customers on Domo's features, and articulate recommendations for use case expansion;

Monitor customer health metrics and technical adoption indicators to proactively identify risks and opportunities;

Act as liaison between customers and internal teams, including Product Management, Engineering, and Professional Services.

JOB REQUIREMENTS Experience & Background2+ years of professional B2B technology sales or account management experience, preferably in SaaS environments;2+ years of experience in a technical or data-focused role (e.g., BI Analyst, Data Analyst, Solutions Engineer, Technical Account Manager, or similar positions);

Proven track record of managing enterprise accounts and consistently meeting or exceeding renewal and expansion objectives;

Experience working with Fortune 500 companies and communicating effectively with C-level executives.

Technical Skills Strong understanding of business intelligence concepts, data modeling, and ETL/ELT processes;

Basic to intermediate SQL proficiency;

Familiarity with cloud data platforms (e.g., Snowflake, Databricks, AWS, GCP, Redshift, Big Query, etc.) and modern data architectures;

Hands-on experience with BI or analytics platforms; experience with Domo is preferred;

Ability to understand APIs, data connectors, and system integrations at a conceptual level.

Skills & Competencies Exceptional communication and presentation skills with the ability to translate complex technical concepts for both technical and non-technical audiences;

Strong organizational and time management skills to successfully manage multiple enterprise accounts simultaneously;

Excellent negotiation skills and ability to navigate complex organizational dynamics;

Strategic thinker with a consultative approach and problem-solving orientation;

Self-driven, results-oriented, and accountable for outcomes;

Customer-first mentality with a passion for driving customer success through technology;

Ability to thrive in a fast-paced, collaborative environment and adapt to evolving customer needs.

Education Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience.

Domo is an equal opportunity employer
#J-18808-Ljbffr