DNOC Technician

Distribution Network Operations Center (DNOC) Operator

Ever wonder how the latest blockbuster gets from the studio to the big screen? Here’s your chance to go "behind the curtain." We are looking for a motivated Distribution Network Operations Center (DNOC) Operator / Technician to join our team.

In this role, you will be the backbone of our satellite and broadband electronic content delivery networks supporting site installations, remote theater equipment, troubleshooting connectivity, and ensuring that the show always goes on.

Schedule

Note:

Business operations require continuous coverage. This position features a 40-hour work week that will include weekends and non-standard business hours.

• Content Management & Operations
• Receive, process, schedule, andfulfildigital contentbookingsfor seamless delivery to movie theaters across North America.
• Manage time-sensitive content tasks, process site reception reporting, and meticulously organize distribution records.
• Perform specific recurring maintenance tasks to ensure overall network health.

• Field Service & Theater Support
• Provide real-time installation, hardware component management, and maintenance support to on-site field service technicians.
• Remotely guide theater staff through on-site troubleshooting, hardware installation, and equipmentconfiguration/testing.
• Resolve site-specific content delivery and network issues under tight theatrical timelines.
• Network Connectivity & Monitoring
• Remotely monitor, identify, isolate, and resolve site-specific network connectivity issues.
• Review, diagnose, and maintain remote theater equipment (including system dependencies, failure analysis, and root-cause resolution).
• Identify and immediately escalat…
• Participate in inbound support queues and provide live event confidence monitoring.

• Technical Aptitude:
  
  Capacity to learn technical workflows and perform specific tasks.
• Self-Motivation:
  
  A self-starter who takes ownership of their work, producing measurable results within constrained time frames and high-pressure situations.
• Autonomy &
  
  Collaboration:
  
  Proven ability to work efficiently with minimal supervision and collaboratively as part of alargerteam.
• Detail-Oriented:
  
  Precision in work output, technical documentation, and operational reporting.
• Operations
  
  Experience:
  
  Functional knowledge of database workflows, ticketing systems, and information management.
• Communications:
  Strong communication and customer service skills for interacting with clients,internal teams, field technicians, and theatersite personnel.

• Strong overall technical aptitude, with prior experience working in a NOC (Network Operations Center), CSC (Customer Service Center) or a related technical environment.
• Job experience in a LAN/WAN environment working with networked systems, appliances, and/or servers.
• Hands-on familiarity or exposure to:
  Linux/Windows CLI, SSH, RDP, RAID, AWS, IP Multicast/Unicast, and/or DCP (Digital Cinema Package).