End User Services Administrator

Role Overview

The End User Services Administrator is a hands‑on, internal customer‑focused role, providing day‑to‑day support to Arctic Wolf employees. The Administrator's primary accountability will be to the End User, ensuring that Arctic Wolf's employees are equipped and able to perform their roles.

• Provide first‑level office‑wide support, respond to incoming calls, emails, service requests, and incidents related to technical issues or requests.
• Troubleshoot complex issues for numerous internal applications, identify appropriate solutions, and execute solutions based on unique applications knowledge.

• Strong and confident communicator with outstanding written and verbal communication skills.
• Exceptional team player who can work with a wide variety of stakeholders.
• Friendly and approachable customer‑facing disposition.

• 2+ years of experience in providing technical service desk support in a professional services environment.
• Excellent understanding of MacOS, Windows, and/or Linux.
• Understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.).
• Experienced with setting up computer workstations with devices such as docking stations, printers, monitors, and cabling.
• Experience with Service Now, Jira, Confluence, Okta, Slack, O365 suite.

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value‑added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave