Support Technician
Listed on 2026-07-18
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Company Description
G-Tech
247 Oy is a global IT services and solutions provider specializing in innovative, customized IT support for businesses of all sizes. The company delivers end-to-end IT services, including consultation, implementation, hardware and network support, and system upgrades. With 24/7 on-demand and managed IT support, G-Tech
247 focuses on trust, expertise, and innovation delivered in a safe and straightforward way. The team leverages modern tools and technologies to provide reliable IT assistance wherever clients operate. G-Tech
247 aims to be a leading managed services provider, offering future-ready strategies that support business growth.
The Support Technician is a full-time, on-site role based in South Jordan, UT. This role is responsible for providing hands‑on technical support for end users, including troubleshooting hardware and software issues, performing repairs, and coordinating system upgrades. The Support Technician will monitor and maintain workstations, peripherals, and network equipment, ensuring stable performance and minimal downtime. Daily tasks include responding to support tickets, documenting solutions, assisting with deployments and configurations, and escalating complex issues when needed.
The role also involves contributing to continuous improvement of support processes and delivering professional, customer‑focused service to internal and external stakeholders.
- Strong technical support skills, including troubleshooting, hardware repair, and basic network diagnostics.
- Experience with operating systems (e.g., Windows, macOS), common business applications, and standard IT tools.
- Knowledge of network concepts such as TCP/IP, routers, switches, and Wi-Fi configuration.
- Ability to document issues, solutions, and procedures clearly and accurately.
- Effective communication and customer service skills, with the ability to explain technical concepts in simple terms.
- Ability to work on-site, manage multiple tasks, and prioritize requests in a fast‑paced environment.
- Relevant education or certifications (e.g., IT-related degree, CompTIA A+, Network+, or similar) preferred.
- Previous experience in an IT support, help desk, or technician role is an advantage.
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