IT Asset Management; ITAM Expert

We are seeking an experienced IT Asset Management (ITAM) Expert to join our Technology team. This role is critical in maturing our ITAM practice, optimizing asset lifecycle processes, and ensuring effective governance of hardware and software assets. The ideal candidate has deep hands-on experience with the Service Now platform , specifically Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro) modules, along with a strong understanding of ITAM best practices and process transformation.

• Oversee full lifecycle management, including process mapping, of IT assets—including procurement, deployment, maintenance, and retirement.
• Maintain and improve the accuracy of IT asset data.
• Analyze data to ensure compliance with software licensing agreements, utilization monitoring, and renewal tracking.
• Subject matter expert (SME) for Service Now HAM Pro & SAM Pro functionality, configuration, and optimization.
• Develop and maintain asset-related workflows, automation, and reporting dashboards within Service Now.
• Partner with the Service Now team to implement new features, resolve issues, and streamline processes.
• Define, document, and improve ITAM processes, policies, and procedures aligned with industry best practices.
• Partner closely with procurement, security, finance, IT operations, and support teams to align asset management practices.
• Provide reporting and insights to leadership regarding asset health, compliance risks, spend optimization, and lifecycle forecasting.
• Lead and mentor ITAM team members and stakeholders.

• 6+ years of hands-on ITAM experience
  , with direct responsibility for hardware and/or software asset management.
• Proven expertise with HAM Pro and SAM Pro modules, specifically within Service Now.
• Experience process mining, transformation, mapping, and documentation
  .
• Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks.
• Excellent analytical and problem-solving skills; ability to translate business needs into technical solutions.
• Strong communication and stakeholder engagement skills.

• Certifications such as:
• Hardware Asset Management Fundamentals — Service Now
• Software Asset Management Fundamentals — Service Now
• Certified of IT Asset Disposition (CITAD) — IAITAM
• Certified Asset Management Professional (CAMP) — IAITAM
• Certified Software Asset Manager (CSAM) — IAITAM
• Certified Hardware Asset Management Professional (CHAMP) — IAITAM
• Certified IT Asset Manager (CITAM) – IAITAM
• Experience with CMDB processes and relationships.
• Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.

• Detail oriented with a focus on data accuracy and process integrity
• Skilled at workflow design and business process mapping utilizing Visio
• Strong ability to influence change and strategic enterprise process transformation
• Ability to collaborate with peers and internal partners to lead and motivate change
• Ability to operate independently in a fast-paced environment
• Continuous improvement mindset
• Ability to work with limited direction

This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Zions Technology Center – 7860 South Bingham Junction Blvd, Midvale, UT 84047.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.

At least 75% of…