Counter Sales
Listed on 2026-08-01
-
Sales
Retail Sales -
Retail
Retail Sales, Customer Service Rep, Retail Associate/ Customer Service
The Counter Sales position serves as a key point of contact for customers, providing knowledgeable, efficient, and friendly service at the sales counter and over the phone. This role is responsible for assisting customers with product selection, order fulfillment, inventory support, and problem-solving while ensuring an organized and welcoming counter environment. The Counter Sales team members work closely with customers, warehouse personnel, and supervisors to support daily operations, cultivate customer relationships, and contribute to sales growth.
Success in this role requires strong communication skills, attention to detail, basic technical aptitude, and a commitment to teamwork, service excellence, and the company’s core values. HVAC, plumbing, waterworks knowledge!
- Ensure a high level of customer service is always provided
- Greet and assist customers promptly to ensure a welcoming and positive counter experience
- Assist with stocking and keeping counter-area shelves and products clean, faced, stocked, and organized
- Buildandmaintainconnectionswithpotentialcustomers,orleads,tocultivatenewbusinessanddevelop relationships
- Ascertainthetypeofpart,fixture,orsupplyneeded
- Inspect worn,damaged,ordefectivepartstodeterminereplacementrequired
- Informsthecustomerofthepartneededaccordingtothedescriptionofthemalfunctionorthecustomer’sexpressedneed
- Maintainageneralunderstandingofpartorfixturestocknumberandprice,throughtrainingorreading online catalog
- Findasolutionforcustomerordersthroughthesubstitutionormodificationofapartwhenapartisnotavailable
- Processordersorinquiriesoverthephone
- Responsible for Pro-keepordersandcommunicationthroughtheprogram
- Pickandfulfillcustomerordersfromstockusingradiofrequencygun(RFgun) technology
- Assistwithloadingcustomerordersondeliverytrucks
- Performothervariousduties,asoutlinedbythe supervisor
- Exude, understand, and demonstrate actions according to the Company’s core values. These core values are courage, commitment, collaboration, compassion, ownership, and optimism
Physical Requirements:
- Oneyearofrelatedexperience
- Willingnesstoparticipateinpre-employmentandrandomdrugscreenings
- Abilitytoliftandcarryupto
50lbs. - Abilitytostandforlongperiodsoftime
- Humanrelationsskills;oralandwrittencommunicationskills
- Basic computer skills and ability to learn company systems
We believe in taking care of our team—both professionally and personally. Our benefits include:
- 401(k) with company Match
- Medical, dental, vison, and life insurance coverage
- Flexible time off to support work-life balance
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