Customer Service Aide (Dhs Job South Kingstown area,Rhode Island USA,Administrative/Clerical

Position: CUSTOMER SERVICE AIDE (DHS)

Department Department of Human Services Division Clerical/Administrative Support/Data Entry Salary $46,790.00 - $50,663.00 Job Profile JC-- Customer Service Aide (DHS) (C94 L2882 OHHS DHS) Scheduled Work Days & Work Hours Monday
- Friday, 8:30 am - 4:00 pm 35 Hours
- Standard Restricted/Limited to the Leave of the Prior Incumbent Job Requisition Number JR103637 CUSTOMER SERVICE AIDE (DHS) (Open) Pay Grade C00313 A Classification Customer Service Aide (DHS) Class Definition

GENERAL STATEMENT OF DUTIES:

greeting and registering customers into the eligibility system
verify and/or change non-financial data collection information, producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies
and to do related work as required
To verify and update customer address information in eligibility system
To perform receptionist duties such as greeting and directing customers, provide information of a routine nature and direct customers to proper staff for requested information
To direct and assist the public in the preparation of forms, records and the self-service portal located in DHS field offices
To prepare, verify, sort, batch and scan all documents for new and existing customers
To index and file scanned documents to new and existing cases for all programs
To retrieve calls and mail requested forms to customers
To organize, maintain, and/or purge files, documents, applications, and forms
To receive, retrieve, sort, date stamp inter-departmental mail, U.S. postal mail, papers, applications, forms, and any other documents and distribute mail and documents to appropriate destination
To enter, direct and process incoming information pertaining to all departmental programs
To scan in an organized fashion all applicable information in case records
To answer phones, take messages and transfer calls to offices or appropriate personnel
To operate office equipment such as scanning machines, copiers, calculators, and other office machines, as required, in the performance of clerical duties under conditions not requiring skilled operation of such equipment
To prepare requisitions, vouchers, claims and other records, forms or reports of a clerical nature related to fiscal activities which includes but is not limited to: time, leave, travel, appointment, payroll, personnel and other related records, forms and reports; indexing and filing records, forms, reports; proofreading of typewritten material; assembling, compiling, verifying and analyzing routine statistical data, including the preparation of tables and charts prescribed by a superior;

coding of data to be used for mechanical tabulations; preparing, verifying, processing and maintaining other varied office records and reports
To perform duties in support of scanning operations at various DHS locations, excluding Central Scanning
To do related work as required

SUPERVISION RECEIVED:

Works under the general supervision of a superior with latitude to exercise independent judgment while following clearly prescribed procedures; general instructions are received at the beginning of each new task; detailed instructions are received as to performance of unfamiliar tasks; work is subject to review for accuracy and completeness and conformance to established policies and procedures.

SUPERVISION EXERCISED:

Usually none.

REQUIRED QUALIFICATIONS FOR APPOINTMENT KNOWLEDGES, SKILLS AND CAPACITIES

A working knowledge of office practices; the ability to work independently or in collaboration with others in a team; the ability to adapt to changing tasks and sudden changes in priorities based on workflow; a demonstrated ability for attention to detail; proficiency working on computer equipment including multiple monitors; the ability to comprehend and carry out simple directions, both oral and written;

basic computer skills and working knowledge of Microsoft Word and Excel are required to perform the duties; and related capacities and abilities.

EDUCATION AND EXPERIENCE

Education:

Graduation from high school or high school equivalency (GED)
Experience:

Employment in a position involving the performance of simple routine repetitive clerical work

Supplemental Information

The individual hired to fill this position is being hired into an E-Verify site which contains Federal tax Information (FTI), as defined in IRS Publication 1075. Although the individual may not have direct access to FTI, the individual is required to have their employment eligibility validated through E-Verify. https://(Use the "Apply for this Job" box below). /resources

Contents/E-

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://.
Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees.
Specific to new hires, the law requires that all…