Digital Banking Operations Specialist Job South Kingstown area,Rhode Island USA,Finance & Banking

Location:

4979 Tower Hill RD, Wakefield, RI, 02879, United States
Base Pay: $26.43 - $33.04 / Hour
Job Category:
Banking Operations, Electronic Banking, Deposit Operations
Industry: Credit Union, Banking, Operations
Employee Type: FT Non-Exempt
Required Degree: 4 Year Degree

Benefits

Minimum of 2 Weeks Vacation plus 7 Days Paid Discretionary Time Off
Tuition Reimbursement ($5,250 per year)
Competitive Medical, Dental, and Vision Benefits
Flexible Spending & Dependent Care Accounts
401(k) Plan with Employer Match up to 6%
Company Paid Life Insurance, Short Term and Long Term Disability Insurance and much more!

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for providing outstanding member and Credit Union staff support.

Provides accurate information on Credit Union electronic and deposit servicing products and services.
Efficiently solves member problems by understanding the issue, gathering information, and identifying the problem. Refers problems to appropriate personnel if needed. Follows up, if necessary, to ensure problems are resolved.
Maintains privacy of member account information, following all security procedures.
Stays up‑to‑date on Credit Union regulations, priorities, and products and services.

Assumes responsibility for establishing and maintaining effective communication, coordination and working relations with area staff and with management.

Keeps management informed of significant problems and of progress attained in reaching established objectives. Suggests programming‑related procedures and changes.
Attends training sessions and Credit Union meetings as required.

Assumes responsibility for Operations Department related duties as required or assigned.

Willing to learn and understand the roles and functions of the Operations Department.
Expresses a desire to grow within the department and Credit Union.
Completes special projects as assigned.
System matter expert for all eBanking services including but not limited to, interbank transfers, mobile services, bill payment. Assist in the policy‑based controls surrounding all eBanking services.
Assist in the management of the Overdraft Privilege Program.
Proficient in Symitar Power On programming to level 1 with a focus on operational efficiency.
System matter expert in Debit & Credit transactional settlements and disputes.

SCHEDULE – IN PERSON

Monday, Tuesday and Wednesday 8:00 a.m. – 4:00 p.m.

Thursday and Friday 8:00 a.m. – 4:30 p.m.

* Schedule is subject to change based on Operations Department needs.

Requirements EDUCATION / CERTIFICATION

College degree in computer science or related field or an equivalent combination of education, training, and experience.

REQUIRED KNOWLEDGE

Understanding of Credit Union operations and information needs.

Thorough understanding of Credit Union policies and procedures. Thorough knowledge of business software applications.

EXPERIENCE REQUIRED

At least one to three years of related experience, preferably in a financial environment.

SKILLS / ABILITIES

Excellent verbal and written communication skills.
Strong analytical and problem‑solving skills.
Well organized and detail oriented.
Solid project management abilities.
Ability to assist and train others.
Positive, can‑do attitude.
Caring & community‑oriented.
Strong Service & Sales skills – showing a desire for our Members to succeed.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

FINGER DEXTERITY: Pinching, typing, etc., primarily with fingers only.

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

WORKING CONDITIONS: No hazardous or significantly unpleasant conditions (such as in a typical office).

REASONING ABILITY: Ability to apply common sense and basic problem‑solving…