Law Firm Customer Service Representative Receptionist

The Law Office of Julie

A. Paquette, PLC, is a growing estate planning and probate law firm located in downtown South Lyon. We are known for our strong team culture, collaborative environment and compassionate approach to helping clients during some of life's most difficult moments. We are looking for an organized and people-focused Customer Service Representative to be the first point of contact for clients and prospective clients to join our winning team!

This position is ideal for someone who genuinely enjoys connecting with people, can balance multiple priorities, and takes pride in their work. You’ll interact with clients daily, so active listening and clear communication are key. You’ll be managing phones, appointments, and administrative tasks to keep the front of the office running smoothly at the front of the office.

• Leadership Support:
  We will give you the resources, training, and guidance to be successful in your current and future roles. Your success is our success!
• Collaborative & Inclusive Work Culture:
  We value all of our team members’ experiences and backgrounds, and we continue to build dynamic teams. We’re committed to listening to team members’ ideas in order to make some of the best improvements.
• Positive Impacts:
  You’ll make a difference by compassionately helping clients through the legal process.
• Be Part of a Winning Team:
  You’ll become a team member of a winning team designed for growth, collaboration, and even fun!
• Opportunities for Growth:
  As a member of a premier professional team, you will have the opportunity to discover new technical skills, develop customer service techniques, and improve your time management knowledge.

• Greet clients and visitors with warmth and professionalism
• Provide excellent customer service while answering, screening, and routing incoming phone calls
• Conduct initial intake calls with prospective clients, gathering information with empathy and care
• Evaluate prospective client inquiries for fit and guide them toward scheduling an initial consultation with a member of the team
• Schedule, confirm, and manage appointments on the calendar system via phone, email, and text
• Assist with new client onboarding and paperwork collection

• Receive, sort, and process daily mail
• Maintain reception area and set up the conference room for meetings
• Maintain and organize electronic and physical client files
• Manage office supplies and assist with general administrative tasks (scanning, filing, copying, etc.)
• Support other team members as needed

• 1-2 years of previous experience in a professional office performing administrative tasks
• Strong interpersonal and communication skills
• Excellent organization and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office
• Professional, friendly demeanor with a "clients first" mindset

• Law firm experience
• Experience with CRM or case management software

Compensation: $17 - $20 hourly depending on experience