Office and Client Service Coordinator

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Client and Lab Support Specialist ensures efficient and accurate running of a fast‑paced laboratory tasks, including sample receipt/processing, bottle kit orders completion, interaction with clients, and the review and submittal of reporting. This position will require a high level of focus, detail‑oriented accuracy and the ability to multitask.

• Greet/Welcome Walk‑In Customers
• Monitor and Respond to Customer Requests
• Answer Phones and screen incoming calls for management
• Direct Lab inquiries to lab
• Administrative support to managers/supervisors/sales
• Assist in planning staff meetings/birthday celebrations
• Monitor office and kitchen supply inventory

• Perform work functions and keep records as per approved SOPs and/or laboratory policies
• Receive/login samples
• Manually create bottle order kit request from sales or client relationship executives
• Generate sample reports/invoices
• Manage open orders/workflow
• Identify and record nonconformities on corrective action requests (CAR) and on preventive action requests (PAR)
• Correct nonconformities and potential nonconformities
• Act as liaison between customers and lab to facilitate completion of work
• Administrative operations
• Ship out all Fed Ex orders

• Excellent computer skills with Microsoft Office Suite experience (data entry)
• Previous customer service experience (1–2 years preferred)
• Proven office organizational, administrative skills
• No college degree required
• Professional working proficiency in English is required, including the ability to read, write and speak in English
• Authorization to work in the US without restriction or sponsorship

Position is full‑time, Monday–Friday, 8 a.m.–5 p.m., with overtime as needed.

Starting base rate of $18.00–$19.00, based on experience.

Full‑time benefits include comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

Eurofins is an Equal Opportunity Employer. We prohibit discrimination against employees or applicants based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and other protected characteristics.

Eurofins embraces diversity, equity, and inclusion across its network. We are committed to sustainability, aiming for carbon neutrality by 2025 through emission reduction and compensation initiatives.