Front Desk & Customer Service Coordinator
Job in
South Naperville Area, Will County, Illinois, 60564, USA
Listed on 2026-08-26
Listing for:
GBT Foods, Inc.
Full Time
position Listed on 2026-08-26
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator -
Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep
Job Description & How to Apply Below
Job Description
GBT foods is seeking a detail-oriented and reliable Front Desk & Customer Service Coordinator to support daily office operations and high-volume order processing.
This role is the first point of contact for visitors and customers and plays a critical role in ensuring accurate order entry, timely communication, and coordination with warehouse and sales teams.
Key Responsibilities
- Greet and assist visitors, customers, and vendors professionally
- Manage incoming calls, emails, and inquiries with proper routing and follow-up
- Process high-volume customer orders accurately and efficiently (ERP system: Sage 100)
- Verify order details, pricing, and product availability before submission
- Coordinate with warehouse and sales teams to ensure timely fulfillment
- Monitor order status and proactively follow up on delays or discrepancies
- Maintain accurate records of orders, communications, and documentation
- Support general administrative tasks (filing, data entry, supply coordination)
- Maintain a clean, organized, and professional front desk environment
Qualifications (Required)
- Associate’s or Bachelor’s degree required
- Minimum 1 year of order entry or administrative experience in a fast-paced environment
- Strong attention to detail and accuracy in data entry
- Clear and professional communication skills
- Ability to multitask and manage competing priorities
- Proficient in Microsoft Office (Excel, Outlook, Word)
Preferred Qualifications
- Experience with ERP systems (e.g., Sage 100)
- Background in wholesale, distribution, or logistics environment
- Experience handling customer inquiries and order coordination
What We’re Looking For
- Strong sense of accountability and follow-through
- Ability to stay organized under workload pressure
- Professional front desk presence and customer-focused mindset
- Team player who can coordinate effectively with warehouse and sales
Why Join Us
- Stable and growing company in food distribution
- Structured work environment with clear processes
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