Operations Coordinator

Job in South Naperville Area, Will County, Illinois, 60564, USA

Listing for: THE EMERGENCY VEHICLE TECHNICIAN CERTIFICATION COMMISSION

Full Time position
Listed on 2026-08-28

Job specializations:

Administrative/Clerical
Office Administrator/ Coordinator, Business Administration

Salary/Wage Range or Industry Benchmark: 42000 - 66000 USD Yearly USD 42000.00 66000.00 YEAR

Job Description

EVTCC is hiring a full-time
Operations Coordinator to manage and coordinate essential operational workflows that directly enable exam delivery and certification services. This role is customer-facing and detail-intensive, and it requires strong follow-through, discretion, and the ability to manage deadlines.

The Operations Coordinator works under the supervision of the Operations Manager and is accountable for executing assigned workflows end-to-end, escalating exceptions, and ensuring deadlines are met.

Essential duties

Execute and track exam-cycle logistics (as assigned) end-to-end, including preparation, shipping coordination, confirmations, and issue follow-up.

Execute scoring workflow and results distribution with accuracy checks, recordkeeping, and deadline adherence.

Provide customer service coverage for phones, general email, and mail, including issue triage and escalation.

Process level entries and certificates accurately and timely.

Manage order fulfillment end-to-end.

Complete registration entry and payment processing, including accurate recordkeeping.

Support Validation Conference preparation and logistics.

Maintain office organization and assist with office operations under the supervision of the Operations Manager
.

Coordinate social media as assigned.

Provide additional operational support for the Manager (Executive) and Operations Manager as needed.

Minimum qualifications

High school diploma or GED.
Attention to detail and ability to follow documented procedures.
Strong customer service, communication, and listening skills.
Comfort with spreadsheets and databases; willingness to learn new systems.
Ability to handle sensitive customer and financial data with confidentiality.

Preferred qualifications

Associate’s degree or relevant experience.
Experience in office administration, operations coordination, customer service, certification/testing administration, or a related support role.

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