Customer Success Manager

Base pay range

$80,000.00/yr - $/yr

We’re Spindle, a division of Dober – It’s Nice to Meet You! We’re passionate people with soulful dedication to making our world a better, cleaner place through exceptional chemistry and brilliant technology. For over 60 years, Dober has delivered innovative chemistry and software solutions to solve our customers’ most challenging problems.

Our entrepreneurial spirit, and belief that none of us is as smart as all of us, helps us challenge the status quo of current industry norms. We believe water can be treated naturally, equipment can be cleaned safely, and operations can be run more efficiently. Our founder’s vision that “Development is the heartbeat of this company” lives on today.

Speaking of development and innovation, one of our key product lines is Spindle – the product line this position will be supporting and working within. Spindle is a technology company that builds the infrastructure for industrial operations to measure and improve their performance. Businesses of every size – from startups to public companies – use our software to collect data and manage their industrial operations more efficiently.

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, short‑term and long‑term disability insurance, life insurance, paid time off (PTO), paid parental leave, volunteer time off, and a Calm app membership. Our expanding wellness program supports your overall health and work‑life balance.

Salary to increase based upon applicable years of experience.

We're seeking an experienced Business Analyst/Customer Success Manager to join our Spindle Team. This role is a key driver in ensuring our customers achieve measurable success and long‑term value from our products. As a hybrid Business Analyst and Customer Success Manager, this position blends customer partnership, data‑driven insight, and strategic guidance. While not a people manager, this individual contributor serves as a trusted advisor—regularly engaging with customers, translating business data into actionable recommendations, and presenting areas of opportunity and strength.

• Serves as a trusted advisor to customers, providing guidance, support, and strategic insight throughout the entire customer lifecycle.
• Translates data into clear narratives—presenting findings and recommendations to stakeholders in a storytelling format that drives alignment, informed decision‑making, and measurable business outcomes.
• Lead external and internal business analytics initiatives to deliver data‑driven insights that guide client strategy and operational improvements.
• Mine, interpret, and visualize large datasets using KPIs, industry trends, customer data, and competitive intelligence.
• Implements strategies and processes that deliver consistent customer satisfaction and retention.
• Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.
• Utilizes extensive product knowledge, problem‑solving skills and training to enhance customer engagements and achieve successful outcomes.
• Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers.
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers.

• At least 2 years customer success experience
• At least 2 years Business Analyst experience
• Experience managing complex projects with inter‑related development and business requirements
• Must have high level of interpersonal skills to handle sensitive and confidential situations
• Must be able to build rapport and communicate well with Spindle customers and all levels of the organization (Executive to floor team members)
• Must have strong organizational, analytical, and execution skills. Including a high degree of accuracy and exactness in performing daily tasks
• Established competence in identifying issues and proposing methodological solutions…